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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy to access with the confidence that my personal information is secure
Frustrating experience! It took me two sessions of about an hour each and four attempts to have uploaded documents accepted. I finally had to select the "agent" option.
Overall satisfactory, with a comprehensive approach to the specificity of the questions asked. Equally pleased with the personal service and the on-call clerks and their professional training as well as humanly behavior.
Me parece una página de mucha ayuda y nos facilita
I used ID.me to connect with the IRS. Already worried about them I had to make my first video call ever. I'm 73 and technology challenged, and my trepidation about a video call had me panicking. The extremely patient, NICE, and helpful representative guided me through my FIRST video call EVER! After having my accounts stolen a few months ago I really appreciate the security ID.me offers. I'm paranoid about everything online and only deal with the most secure sites. I'm extremely grateful that your representative understands my generation and that a little patience is all we ask. Congratulations my experience was FANTASTIC!
My name is Sonya I'm not going to lie I was lost but I ask for help as I was going I go off with one on the phone I was with other person to get through of the the steps I need to fix a error... just ask for help
It was very short and easy process. I felt very comfortable with the process.
Waiting on hold with the I. R. S can be very time consuming but using this website was fast and efficient, just like I need.
I found it to be easy and informational and I am grateful to know there are resources out there to help ensure the protection of my identity
The experienced I had is efficient, quick and helpful. It only took a few minutes.
I mean I am trying to access the IRS website and this is the vetting process. It was seamless and easy to navigate. I only hope it translates to the next experience logging in th the IRS site. Great program. Please don't audit me!lol
The website looked as thought it was done professionally, but everything else from system interactions to the personal interaction with the agent left much to be desired. The photo upload interface had a few basic tips, but when it came to personal interaction with the system, if there was a problem, it did not even give you an idea of what the reason for photo rejection was. Once it gave a message that you could not read the ID, but when it showed the uploaded picture, it was so big and it proved that it in fact was readable. When uploading the photos of my id's were rejected more than two or three times, the interface told me I was only given the option to agree to a video call to resolve it. The video call was the point where I really started to question this company that I was giving so much information to. After a 10 minute wait, I was connected to an agent that looked like someone working from home. They were not wearing a uniform or a shirt with the company on it, there was no identification from there end of who they were except for what they told you. After going through that whole process, I went to scdhh.net and the ID.ME link gave me error messages, saying "something went wrong, try again or return to the main menu"
Easy and convenient. Great job on handling my business with ID.me quickly and professionally. The representative's positive attitude and willingness to go the extra mile for customer is extraordinary and very much appreciated. She demonstrated excellent product knowledge during my virtual transaction which helped me feel confident in verifying my identity. Keep up the good work and God speed!
I did know it was this easy, and now I will job more better than any other sites that are job careers
This was a very easy site to use and very self-explanatory
After Repeat doing it over and over and over again. I cried because it was so difficult
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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