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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I'm an Apple/Mac user. Turns out ID.me doesn't work well with this interface. Because of this, I'm having problems connecting into Medicare/Social Security.
ID.me made it easier (compared to the past) to get unemployment benefits online.
I would give 0 stars if that were an option. ID.me has no customer service reps available and the chat bots are useless.
Once you go thru the process of being I'D thru IDME you bo not have to ever do it again. IDME is used with IRS, SSA, and most govt and all your information and data is safe and secure. I give IDME a A+,
Extremely difficult and then no results. They have my information and no results when I try to use it to get the information I need. Just another hoop to keep IRS from being user friendly.
Easy to setup - not had any issues logging into my account.
Very easy to access and set up. Very easy to navigate.
The application did not allow access to the irs site after an hour of trying.
Answered all questions. Took pictures as requested. Answered of new questions. Answered last questioned and it said there was an issue. Lost all info I guess. Suppose to contact me, never did
I feel like this site was easy and helpful. Thanks for sharing this site with me to help me make sure that I have identified myself. I had a great experience with this site and I am happy to share this information with others.
No, I am not going to tell this a 1000 times. Want to know read the feedback you asked for that was sent to me in an email. It does not let me give negative stars, so NO STAR.
It was very following the steps to verify your identity.
Wonderful app to help and get info that you need for vets. Helps in more ways than people think.
They serve you very well, they are very friendly and they help you access the account.
It is a great tool and which allows to use appropriately.
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