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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Through their thorough vetting of my identity, they provided me with the ability to engage in sensitive transactions conveniently online, that would normally require an in person visit to a Federal agency with two forms of valid identification.
I was able to sign into the VA, Social Security and the IRS quickly and securely. You can't beat it.
It's an easy and safe way to access your social security, taxes other important services.
I'm bad at reading but everything wasn't that bad to figuring out the app but I most say that my camera is broken so other thing to worry about when you ask for picture ID
Excellent saves a lot of time and effort. I can check my records with ease.
Buena atención, mi experiencia con la persona que me atendió fue paciente y de gran ayuda
From the start it was super customer service and was very straight forward and explained everything thoroughly.
Had an account for 9 years and when I signed in with my email and password it kept saying could not verify me
Great Service and protection of all my important information. I love it!
Muy satisfecho con esto me parece perfecto así no roban la cosas de uno muy contento gracias
They checked my id in a gently and very efficient manner. And fast
I could not log in, until i made review. I don't like that i have to have my phone on me to log in.
I can log in to most government websites using secure authentication methods, such as Windows Hello fingerprint login. This helps maintain a high level of protection for our security.
When I went into the office of ID need the assistance that I received was fantastic it was simple it was easy and I suggest that anybody has any time to do with a computer or electronics needs help this is the best way to get in and get things done
They will ask for your SS number which should never be used for ID.After and hour and a half of giving them the same information a warning will come up saying something went wrong.
IDme provides a safe, secure and easy way to sign in to your various account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members