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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Satisfying fast easy to understand trustworthy the employees there where very nice respectful kind patient explained everything to the t and very helpful and didn't have to wait long to get help
The process requires time and patience to achieve. You will need some technical competency, your binders with information at your side and have the soft/hardware to turn paper documents into a digital form. Set off a block to time and then start the process.
In the beginning it was o k but then afterwards I had to have help.
It was easy enough to set up an account. The instructions were easy to follow. It felt like a secure tool as well.
It was pretty easy and mostly self explained. The people were extremely helpful when you needed assistance and walk through the process with you.
Very great good job nice job I really like the question
Everything went well, I would be happy to share my own experience with person who would like to know my experience.
Comprobé mi identidad muy rapido con unos sencillos pasos
Very good to have my id and it was very easy and I got the information as I needed everything was perfect
My wife was buying something on line and it came up that she could get a discount because I'm a firefighter for our township. ID.me was the method that the retailer was going to use to verify my status in the community. It took two tries to come up with the proper verification certificate, but we finally got it to work and we got the discount
Very pleasant site to visit, they walk you through the step it's very easy
I was able to delete 4 apps I have everything government in one easy place. Love this
It took a while to find the steps necessary to update my phone number, it would not have me login with out a confirmation code sent to my old phone number.
I would definitely recommend anyone to create an ID.me account as it was So Easy to do!
Very good and on Point did not take took the time to make it clear and short
Multiple attempts, multiple uploads, problems with lighting for video and no access provided to my SSA account. ID me then claimed I successfully accessed my SSA account after denying access. ID me may be unsecure and unsafe. They were ineffective and in error.
I have used IRS.gov for years.
I recently needed a document and IRS.gov requires ID.me.
My computer skills are intermediate level. I was able to use IRS.gov just fine---until I created an account that ID.me.
ID.me verified that I had set up my account correctly.
Unfortunately, the IRS.gov website denied access to me. When I telephoned IRS.gov, it appear that my experience is not unique AND I have to resolve the issue with ID.me through the website ID.me
I have tried multple times to set up an account with Login.gov, but had many issues. There is no tech support or any way for an agent to help through the process. ID.me is quick, easy, and thoroughly checks your information to make sure that it is safe. Best of all I completed it in one try and have access to multiple government agency sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members