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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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LOGIN IN IS A CHORE AND A PAIN IN THE A TO WORK WITH JUST LIKE THIS REVIEW REQUIRING 50 CHARACTERS OR MORE BLAH BLAH BLAH
Once you complete the verification process, the process is simple and quick to sign on to government websites.
The process went smooth a bit long though. Application form has a usable format
The photo of the ID had to be taken twice because the first time it was on a light brown table and there was not enough contrast. This slowed the process by over 30 minutes. Thankfully an employee discovered that they needed to use a black background.
The process isn't perfect but it works. Our government either has a good internal team or they outsourced to a company that knew what they were doing.
Either way, a great success automating our critical government functions and ultimately reducing our taxes through efficiency.
The online effort to support the Corporate Transparency Act is yet another example of you can interact efficiently with the US Government.
As a former IT Director I know good project planning and execution when I see it.
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My experience with if.me was quick and easy. Everything was explained well and I was able to access what I needed to within a half hour.
It's great access fast and sufficient I can trust it
They just drove me crazy I kept getting frustrated with the picture situation
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Unable to sign into e-benefits, no help from tech support, follow instruction from tech support 3-4 times, NO RESULT.!
Recently had my social security number stolen, so I wanted to make sure my IRS and social security information was secure.
Una experiencia muy buena y fácil lo recomiendo y cómodo para todo mundo
I was led to believe that ID.me was a required to access my social security account. It is not. I would not have gone through the multistep process if I had known this. The introduction to this system should be provided in great detail to all prior to signing people up in the system. Is it mandatory? NO? Then provide this in all introductory information - "You do not have to use the ID.me process" prior walking you through the process.
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