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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I was led to believe that ID.me was a required to access my social security account. It is not. I would not have gone through the multistep process if I had known this. The introduction to this system should be provided in great detail to all prior to signing people up in the system. Is it mandatory? NO? Then provide this in all introductory information - "You do not have to use the ID.me process" prior walking you through the process.
Very nice experience. Website very to access and very easy to work on your identification
Yes I would recommend friends and family to use this app to get a verification to their taxes or anything that need to get verified
Great! Experience the process was easy and simple, I will definitely refer others to use this site. I highly reccomend. Great service provided
Easy to navigate! Secure! Used it to access my social security information. No issues whatsoever.
It sucked. Completely. If I was allowed no stars, you'd get no stars
It was a quick and easy transaction that allowed me to receive benefits.
Using ID.me was very helpful with what I needed to do. It was relatively quick and easy to use.
IDme is an easy way to sign in to your personal account on the VA website. Plus it offers so many different things you can access on your account. A new and much simpler way than previously!
Great experience. Speaking with Monique made it easier since I never needed to enroll in EFT for Campus VA.
You know when you create an account then change numbers because you lost your phone or it was stolen but the account wants to text that phone you no longer have so your screwed? Not a problem with ID.me quick conference by video, operator verifies its you and boom! You're done and updating your new number easy and stress free!
My first experience with I.D. Me was when I was applying for a VA identification card. It was pretty easy after I figured out how to upload pictures of my Drivers License and got a picture of myself uploaded.
The option to use it for my Social Security account several years later seemed like the right choice. It was easy enough to upload my I.D. material but the video selfie for facial recognition was not so, as after I removed my glasses it was impossible to read the screen after recording. The original instructions said to film in a well lighted area and avoid being backlit. I did, and had to replace my glasses to see that it was too bright, so I moved to a less bright area and filmed my face. Again, failed, move to a darker position. So I moved. It failed again, too dark. I moved to a blank wall in an unlit hallway and it worked, finally. Having to put on my glasses after each session so I could see what I needed to do next was frankly irritating. The print should be much larger and perhaps bolder as well.
The whole irritating facial recognition part, while admittedly necessary is why I did not apply 5 stars.
ID.ME bad been a great service. They worked diligently to resolve a password issue which enabled me to use ID.ME to get discounts from other sites. I strongly recommend them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members