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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Verifying myself is never fun - I know I'm me. I thought gaining access to government sites like the IRS would be a hassle and take forever. Not the case at all! ID.me made me feel like a person, rather than feeling as if i were going through an interrogation. The person on the video call was quick and to the point, and professional but still personable - even at 9:30 at night. A very good experience, especially since I was expecting the worst. Definitely changed my perspective.
Very Good. It's best way to keep my privacy safe and away from fraud
It was easy to set up, but now waiting for confirmation approval number to give to Ford dealership.
Having used other sign-in processes, ID ME appears to have honed the track. I can't wait to see what happens next to the secure sign-in path.
Fast and easy, would use again in the future and will recommend to friends an family
It's a nightmare looking up info and doing it right
If anyone is not familiar with selfie taking or video conferencing, (like many elderly or older/less tech savvy people) you might very well be frustrated and unable to complete process. I would recommend having a younger person with you when attempting or you may not be able to complete process.
I signed up with ID.me. It's now super easy to get identified to secure websites.
I am grateful to have this experience. This site is not very complicated.
I needed to get a new cell phone and this was the simplest way to log back into my social security website
As mentioned I went the process and was informed that I was verified. Later I got a email stating I needed to fill out the MF A. I thought I was done when I completed the ID.me process.
Works fast and there is great customer service they get to the issue fast without Inident I would agree this is a great service
Too many issues with trying to set up account: login, change phone number, link accounts
LOGIN IN IS A CHORE AND A PAIN IN THE A TO WORK WITH JUST LIKE THIS REVIEW REQUIRING 50 CHARACTERS OR MORE BLAH BLAH BLAH
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