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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was quick and easy the agent was very patient with me good service
Good I like all that system is very easy to full all application
I'm sure I've gone through this process with you before. I've had an account with you for some time and used it numerous times to gain access to government websites, so why did I have to go through this pain in the neck process again? It's all the worse because for some reason your facial recognition system doesn't like my face. It's the one I was born with, there have been no major changes, so why does it have such a hard time recognizing my face? Or maybe it is a poor system and has a problem with a lot of faces. Anyway, I finally got recognized and I hope I never have to go through that process again.
I attempted to use ID.me and felt lost the whole time I was using it. Then my account did not go through. Frustrating experience. I was trying to connect with the IRS but no go.
The code I was given was rejected. Happened again with the second code I was given and a third time. Waste of my time.
It was a good experience to work through ID.me about an unemployment. First, I thought it would be hard to fill up my information myself but, the prompts are much easier than what it is.
Good experience I would use them again. Glad the state have this system
I found it absurd that they requested my social security number to get a teacher discount.
It was user friendly and easy to access and get into the right place to sign up for my social security benefits.
With this link I was able to upload my first responder information and receive a discount on my phone service.
My first time ever to apply for unemployment and it was nerve wrecking. When I went to office to apply for unemployment, they took the people from my company that were there all to a classroom with only two helpers. I was there an hour and a half.
Was easy to set up all requirements, Im not perfect in English-speaking and writing
I had to log in multiple times to find where the message was that I was texted was newly posted to my SSA account.
Need to send notification of completion I spent a lot of time with ID me and afterwards once I was finished I never got notification back. I've tried to contact Twc to see if they received it, but I haven't been able to speak to anyone there either and they only give you like six days to complete this.
Very user friendly & secure app. Highly recommend using this app for secure logging in to any site involving your personal information.
Verifying myself is never fun - I know I'm me. I thought gaining access to government sites like the IRS would be a hassle and take forever. Not the case at all! ID.me made me feel like a person, rather than feeling as if i were going through an interrogation. The person on the video call was quick and to the point, and professional but still personable - even at 9:30 at night. A very good experience, especially since I was expecting the worst. Definitely changed my perspective.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members