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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The start of the document was easy. Trying to get to the next location was challenging.
Very easy and better than mail in forms they sent to you through mail to filled out
As an elderly person unfamiliar with the technological processes used, I was amazed that I could get the verification accomplished. After a few failed attempts due to my complete lack of knowledge, I discovered how really easy it was. I found that a personal interview with a live agent was really the best way to go. If you dread trying, as I was, don't be. It really isn't all that hard to do if you have your documents and know how to take a picture with your phone
Easy to use. I got locked out of the other method when I changed phones. ID me helped me get back in to myssa.
The biggest problem I had trying to set up an account was I got booted every time I tried without an explanation why. The AI problem solver segment sent me through multiple cycles repeatedly.
Once I was able to chat with a live representative the problem was immediately identified. I spent over two hours trying to get an answer
Anyone else have this problem of it not working and or constantly giving you errors?
Quick and easy. I feel safe with Id.me. Would recommend this to everyone.
It isn't clear that Zoom is required until the end of data entry.
Id me system doesn't fully recognize every phone or computer device.
When I first signed up I didn't have any problem and then I cannot sign on I don't know why I could never get the help to find out what's the problem was where was your phone support. So for the longest time I gave up trying to get a hold of you
I was pleased with the operator help me with my information during the process.
The call is still important for me.Im will be married soon as I get my money.
It was easy with the help of someone who took time out with me I am sorry to be so long winded My WIFE AND i ARE REALLY BLESSED, TO HAVE A HOME It just these neighbors on both sides of us are a problem We had a 8 ft fence put up the old guy he was in the Navy he came out cursed, the people out who were putting up the fence and the people on the other side set fire to our backyard then they take my medication off porch they talk to their grandmother like she is a child We had this one guy fixing up 2002 Ford Escape he tore wires loose and did something else to our truck so he can make living off us I contacted DAV and others about our issue We have been having problems since we moved into this house 12/15/1998 and they still acting up we have contacted, the VA,the police and many others who are deceased they told us before they passed away they're writing a letter to God for us to find neighbors who will appreciate us these were elderly white couples World war ll veterans they left us pictures of them plus my family also said the same thing these are two different races of people I told my wife that's the work of God two different people who never met say the same thing God is using them It was this white guy who works for Blue Sky who brings my wife medication We were sitting in the driveway out of the sky blue he invited, us to come lve next door to him He told us he had one habit he like taking a urine in his yard We never spoke to him or saw him I told her God is working something out We got to keep praying Thank you ID.me we pray you can help us network do something for God and us. praying faithfully
Outstanding and convenient and fast and easy. Always secure and trustworthy.
I always feel very secure that my information is safe when using I.D.me.
The part of taking photos of your ID document (mine was a driver's license) was tedious and frustrating. It took many many tries to get the photos accepted and uploaded. Don't believe it when it says it will take 5-10 minutes to complete. It took me over 30 minutes to complete the verification.
I wanred to verify military service for a discount at Lowe's. I was not asked any relavent questions like branch, rank or dates of service.
All they wanred was name, address, DOB and SSN. I selected DENY to discontinue the process and they proceeded despite that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members