On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I felt absolutely violated being forced to provide a shady third-party company sensitive data - specifically a facial scan. The security theater felt silly and I don't believe this company won't sell off my information or be hacked.
Good to have my information and easy to access. Also, site looks secure
Kind of first run and testing I am not into testing someone else's product. Sorry please find another retired, disabled veteran with what you perceive as having time on their hand and nothing to do.
Id.me offers exceptional services, including quick customer support, easy navigation, and a wide range of helpful resources. Its secure payment system ensures safe transactions, while regular updates keep the content relevant and valuable. The user-friendly interface and responsive design provide a seamless experience for visitors, making it highly reliable."
Excellent security experience. Process is a bit challenging but is a matter of balancing the time invested versus benefits.
A quick and easy way to have your ID saved on the site requesting it. Once done your information is secure and logins are quick
Great experience, never had problems. It also was helpful in preventing fraud. And false use of information. I recommend using this service to log in important applications.
Extremely bad. A$#*! show A$#*!show. A$#*! show a piece of crap a piece of crap a piece of crap a piece of crap a piece of crap a crap piece piece of crap
Satisfied with iD me while struggling to sign in in my ssa account
Easy of use, user friendly interface. Straightforward with comprehensive instructions
Wasn't very good I spent hours trying to get it to work if you have alot go for the video call it worked realy good.
They helped me a lot and i think a lot of more people should use this more if they need help
I used this service to sign up for IRS online services. It was a very good, effective, and easy to use service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members