Overview
ID.me has a rating of 4.2 stars from 29,031 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.
Had to get 3 secret numbers to verify my identity --& still gave my drivers license & still got no where its- just like you call anywhere to access your account- answer 10 questions-your put on hold -& then you have to do the whole thing over again
Yep yep there are a few hoops to jump through then there comes more hoops but in the end you will look back and wow really that was easy just very detailed oriented but that's what make you feel safe
As a veteran, I have gone through similar online verification sites for benefits, can't understand why each government entity has it's own process. Should have one process for all govt websites.
I was having problems signing in. Customer service spent a lot of time helping me and making sure I understood what was going on. They helped me achieve my ID verification.
Positive. It allows the convenience of giving different options. So you can find the most suitable choices for your answers. It is a very explainable system allowing for easy overall set-up
My experience was very good, I would recommend this to all my family and friends. It let you sign in fast without having to type everything in. Thank for the website
ID.me customer technician, was professional, courteous, and patient when helping me to navigate the on boarding process too ensure a successful experience in resolving my concerns. Went the extra mile, by staying on the phone and walked me through, confirming that all steps where correctly completed before moving to the next step, and ensured first that I could sign in to myhealth e-vet portal, before ending our call.
My ID was just verified by your representative.
Then I made an attempt to LOGIN to Social Security services at: https://secure.ssa.gov/
And as soon I PRESS OK I receive the following message:
"We are unable to verify your identity
Your identity information from ID.me does not match our records. To resolve this issue, please report any changes to your personal information, such as your name, to the Social Security Administration, External website ID.me, or both.
The identity information mismatch will not affect your Social Security benefits."
- I have tried CHROME and Microsoft EDGE, and I face the same problem!
Please help me to resolve the issue
My experience with ID Me was extremely good. I was able to follow the prompts to scan my documents through the camera from a mobile device. My phone number was utilized to verify I was the owner of the phone number and email by providing security codes for the next level of security. Once all my documents were uploaded it took less than an hour to successfully link my benefit site to my data.
I am an old school,69 yr old that struggled to get all the info ids to get through. I use a desktop to look up sites,able to print everything. I have a horribly low signal in my rented older movile all metal on the outside so to use my cell phone I have to use bluetooth to be able to try to talk on the cell phone as it sits in my kitchen window to get a signal,hoping not to get disconnected before completing my need call. Such a difficultly to such a long difficult process but forced to do so to go to some sites.
Given these choices by the program, my selection of III was "accepted". When data input was completed and the review of input arrived, the Roman numeral 3 appeared as three small i's. Iii
A final question invovled a review of input, and if everything was correct. My situation-the answer is NO. After multiple loopings of answering NO, the overide was to accept use of the three small i's. Iii as my suffix-which is not correct. I am able to access ID.me, but with trepidation.
I've been trying to get into contact with you for some time,I've been treated less than a human because of my disability no calls no understanding just pending I've sent the paperwork from my doctors and I trying to get in touch with my lawyer for my disability I have to give them last year's w2
This is FREE, super easy to use and takes just a few minutes to do. And, it increased my State Tax Refund by almost $200! If that isn't worth 5 minutes of your time? I don't know what is!
Set up account and when I try to login to IRS, password is not recognized. Tried "forgot password" reset but I don't get the email. Should be able to use Login.gov, not just this outside contractor.
I was very satisfied in general with the entire verification procedure. The US Department of Homeland security should contract with "ID.me" to process immigrants seeking asylum in order to take this burden off the shoulders of our border security guards, and to free up the guards to have more time to catch criminal illegal immigrants and deport them back to where they came from.
In order to prove to the government who you are, you have to give all your data to this third party. Not only do they want a picture of your ID, they want a video selfie. Why would they need to store this data? And the video uploaded returned error messages 4 times. We shouldn't have to do all this just to interact with a government agency.
Too many hoops to jump through just to get an account. Takes forever and then when you type in your e-mail address that you have used forever, it gives a red! And states that your e-mail address is not a valid account. You then proceed to use another of your e-mail addresses that you have used forever and once again you get a red! And states that your e-mail address is not a valid account. Ask for too much personal information and then wants Face ID! Really folks?
Initially, was somewhat frustrating but became easier with repeated tries to complete the process. Would certainly recommend to anyone who needs the services provided. 👍
The verification process is thorough, and the options to use additional multi-factor authentication methods is something every website that holds customer account information should utilize.
Friendly. Comfortable talking with representative. Helpful. Knowledge of support groups. Feeling that if i don't understand part of it, i can call someone for help
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members