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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Endless virtual bots. Email only customer service. Slow response time to get assistance. If you can't eloquently define your problem you will not get resolution you will endlessly be stuck in a create a new ticket and start all over again.
Thank you for helping me to quickly and safely verify my ID while on the go to be able to meet my school application deadline that will change my life! Shine On! Kameena Star
I was moving right along all the way until I was asked to upload and it stopped me in my tracks. That's when I new I needed help. Went to the Career Center got the help and it was great they made it look easy.
It was quick and I felt safe. It's good to know that my information is confidential
It took me about 5 hours and 4 days to resolve an erroneous error message I got during the verification process.
These are really good deals! We are a family of military, police officers and school teachers. This is very much appreciated with things being so expensive now.
The site kept on sending me verification numbers to my phone number I finally got them to accept my documents after time and time again and then they said my phone number wasn't valid and they had been texting me come on folks!
Not happy with the new process with video or selfie. The audio didn't work, the call hung up on us, but the agent called back. Be prepared to have yourself together if it matters to you, clothes, hair combed, etc., no longer doing business in the comfort of your home with your pjs on. The process is intrusive.
This service is a forced-use service to access the IRS. You have no choice but to use it. However, the government and its contractors have a long history of abusing the data provided to them, not taking appropriate steps to secure the data, and you have no recourse when they do both.
First, looks like difficult. But, it was smooth.
Needs time to make few documents that English version. Because, I am a foreigner.
I use id.me for access to IRS information and to apply for unemployment benefits and it helps me sign in.
I am not experienced taking "selfies" but I was easily able to sign up with ID.Me using a cell phone and its camera. The instructions were detailed and easy to follow.
The one drawback was at the end I got an error code 8099 with no explanation. I still don't know what it means or if I need to do anything. But everything seems to be working.
I have been trying for months to order a new copy of my social security card, I had lost it along with my driver's license and my birth certificate making it almost impossible to replace any one of those three documents. Luckily I was able to find a copy of my driver's license and using the ID.me verification process, I easily verified my identity and was able to order another social security card. I was honestly losing hope but with this verification method becoming available (like a gift from the heavens!) I'm now that much closer to becoming a successful member of society. Again. Thank you ID.me
Not user friendly. Many, many vets are older and not computer literate
Plan to do nothing for most of the day or days required. Couldn't have taken more than 6 hours from start to finish.
Face recognition required a few attempts to work. Once setup it works well. No concern about security
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members