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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I'm a 68 year old senior citizen who doesn't understand why I have to go to such trouble to see my personal Social Security account. Nor did it ever download what I asked it for.
It was easy and safe to set up and have a good safe place to store and update mt identity information that can hopefully help prevent fraud.
Excelente es muy Bueno la verdad La Recomiendo
The site was very glitchy and never sent us text messages. It claimed it sent so we could upload photos which caused us a lot of stress because our deadline was looming.
Took multiple attempts and never actually looked like it went through and we received several error messages
Suddenly, our information was where it needed to be
Then had to go through the same difficult and stressful process to add spouse information
In an age where data security is such a risk I hate the idea of giving a third-party company access to all of my personal information
When seeing how poorly their system works, I have zero faith that their system is secure
Had I'm not been forced to use this system as part of the application process for my child school I would not have
Muchas gracias por el servicio brindado pues es seguro y confiable, mas cuando uno necesita una información puedes acceder rápidamente y obtiene respuesta inmediata.
I set this up a long while back and have been happy with the way it performs. I feel relatively secure (as secure as one can be these days) that my information is safe.
IT's was great, I had to get in to get my first time card, everything went well and easy to get a replacement card, or get a new card for the first time, it was very great detail on the steps to get a card. Thank you..
It's impossible to reach anyone once you've run into a glitch and they have already taken your $500+ payment. Due their poor instructions and the inability to clarify with an agent, I am unable to submit my paperwork for my passport renewal in time for a trip I planned months ago. So far, I have been unable to get a refund. I would not trust this service. Their is no support.
Quick, Clean, Cool and if your going to get whatever docs the ID.me app asks for. Screw mailing them in. Screw sending them via email. Choose video call. You get a real human who will have you put your docs in front of your camera on phone and he or she will look at it right then and there. Friendly service is what I got. I give them not 2 thumbs up; accordingly they 10 fingers up and 10 toes up. And if your missing some fingers or toes just put up what you have. They made my Sunday morning a good one for sure.
Thank You ID.me
Kenneth Smith
U.S. Army Vet
Si me dan el Desempleo sería muy beneficiosa
It's a great experience It's easy to use. I think it's a better system then before for it looks more secure then before at least I think so. I enjoy it.
ID.me is very trustworthy and is effective in protecting your identity and other important & private information. It's user-friendly and easy to access. It isn't time consuming in the least and is a company and brand that I trust. The government uses ID.me to make sure our identity is protected and confirmed to gain access to any important & private information that you wouldn't want leaked on the Internet.
While seeing up takes a bit of time and info, it's worth it to know your info is safe and you can access it easily to make payments or whatever you need to do. Check income statements, etc etc
Me gustó iD me por que me trasladaron aúna vulleo llamada al instante en español gracias 🙂
I agreed to sign up for id.me when I made a purchase through QUINCE in exchange for a 10% discount. It required a great deal of personal information, was time consuming and after all that I received no discount nor was there a method to remedy this problem through the retailer or ID.ME. Better to create a bogus email address to get a new customer discount while saving your personal data and time.
The process is really easy to use for a first time user. Doing the video selfie took maybe one to two minutes and it was completed on the first try.
I had a little difficulty with my phone and uploads because I'm not young and tech savy. The 2 young men who helped on video calls were very polite and got the process finished quickly once I asked for help.
Good.
Every Entity Like Norton, McAfee or Kaspersky, Google or Apple or Microsoft tout privacy protection and you get an average of 100 Emails from useless sources. How does this happen? Will see what happens with ID.Me.
She has first account with you under her email that us no longer valid (*******@yahoo.com), so she tried to verify under another email she currently has (*******@churchdwight.com) and went successfulky all the way through verification process just to be informed at the very end of it that verification is not possible because she provided 'wrong' email and no duplicate accounts are tolerated.
You have got to include this provision into your system, so that anyone could verify his hers identity without wasting time by contacting technical support - lets see if they ate responsive and quick to address our issue, because we have a deadline to meet!
It took us two days to complete the whole process. Most of the time was trying to get and old telephone number changed. We were unable to get any help in resolving our telephone issue. However once we reached a representative that suggested ID-me it went fine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members