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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Terrible experience. No one I talked to understood the process. I was told to just follow their instructions. Several times I looped through the same process. This application truly sucks. There is no logic or flow. This product was not developed. It is bits and pieces of apps put together to gather information. Who knows how secure each one of these pieces really is. I had to use multiple devices to get through the process and had info and pictures stored on different devices. Can you describe cluster to me? That's what it was. Even the submit button at the end of this doesn't work,
Total not user friendly when signing up was already signed but then program changed and need photos and never could up load them and tried many many time and message back something went wrong and was working on it and never was fixed
I had to use this to verify who I was. Being so frustrated, knowing how much of a pain it is to use these things I hesitated, but ended up doing it and getting over it.
To my amazement It didn't have even one single glitch. No errors updating documents. No complains the a 4k HD pic was blurry.
This was quick, simple, easy, with no delay, and no hassle at all.
I was setting up an account with Verizon and sent to this third party website with no explanation. I qualify for a discount for my phone bill and Verizon, nor this site explained the process or why we had to provide very personal information. After being approved (30 minutes of circling this site) by ID.me, the text said it would link back to Verizon so that I could claim the discount and Verizon had timed out or didn't link back up. A complete waste of time and now today, I will have to sit on hold for hours with Verizon to sort this out.
One and done. No further hassle of uploading sensitive documents for future verification
The entire experience was a confusing morass of unclear instructions, multiple sign-ins, error messages and incorrect directions. Avoid at all costs if you can!
I used ID.me to get near instant access to my IRS file. I was prompted to submit an ID and a video selfie, and I was able to seamlessly interact with desktop/laptop to advance through authentication and also use my mobile phone to submit the ID and take a selfie. The whole process had very clear instructions and took less than 5 minutes.
Overall, the id.me verification process was successful but took almost an hour. I created an account two years ago and gave up Id verification because of links not being sent by id.me. Recently, I needed access to IRS and decided to give it another try. Again I experienced issues with links not being sent promptly but was able to complete the process.
I submitted many pertient documents veriifying my service status and all but one was finally accepted
Very quick it went smooth no issues didn't ask a million questions would recommend to people
Easy to use fast simple I would recommend you use it Venmo and PayPal needs to use this for sure. Maybe I wouldn't be closing my
Business accounts
It protects your identity 🏽🙌🏽 A lot of places need to utilize this service
I am not proficient with a computer, but the process to sign up with super easy anybody having to do business with the federal government or any other site that uses ID me I recommend you sign up for you will not have to go through multiple authentications extremely simple
I tried 2 other authenticators and couldn't figure them out. I tried ID.ME and was able to create an account right off. Easy to follow directions and steps and very secure. I'm extremely happy with my choice!
It was a great experience, and it is definitely worth! Also that you should fall all your family, friends!
Needs improvement for accessibility of information
Spell user, friendly not this site to the EDD sucks All it is with two hours of my time we need to make their website a lot more user-friendly. This is absolutely ridiculous. Very frustrated.
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