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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Never got the help i wanted.never got help i wanted. Never got help i wanted.
I just need help getting through the process I need to know what further steps is required
System somewhat user friendly, I would've like the option of speaking to a human.
I was surprised at how easy ID worked to verify my identity. It was so easy to use. You never had to wonder what to do next.ID.me should be used everywhere
I always have my card with me I always check and ask if they give me discount for my military service
I'm older and not as quick on computers as I once was, but I understand the need for all the precautions for security, and having drivers license and photo is reassurance that your information is safe. I would still like a paper copy.
Felt very secure on my data accessing ID me. It is not always thought to be safe with web sites-especially information on the web
I signed on found out one of my documents was expired and uploaded it with no problem on the first try. I fully trust ID.me
Had difficulty with the process from start to finish. I design software and use computers all day long. But was presented with badly explained options. Like when it asked me to provide an alternate phone number because the one I had given (a smart cellphone) wouldn't serve. No explanation what that meant. So it asked for another one, and I gave a landline number I've had in my name for 40 years, figuring that would show in the database. Instead they sent a two-part verification text message to it with a URL link to follow. A super-long crypto one. I have limited access to SMS text to my legacy landline server (fortunately) or the whole thing would have been a dead end. But it took two tries to read the URL fast enough, the first time it timed out. I know security is important, but other services I have used for this didn't make it this difficult.
It was my first time doing it with professionals and also I didn't know what to do with it the first time
It was fast and easy to use while trying to access important information
I'm not sure if I did everything right. Can somebody call me? *******600
Interesting. Difficult sometimes to discern what U were looking for.
I appreciate having a quick way to be verified. It is simple to use
ID.me has made getting official tax, Medicare, and Social Security information much easier and much faster. One short process and you're all set.
I made an appointment which was fast. I had troubleshooting issues with my phone. The representative called me and met me over zoom. There she asked for my information. Which I gave her then like that I was in touch with the IRS fully certified. The experience was great.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members