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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me customer technician, was professional, courteous, and patient when helping me to navigate the on boarding process too ensure a successful experience in resolving my concerns. Went the extra mile, by staying on the phone and walked me through, confirming that all steps where correctly completed before moving to the next step, and ensured first that I could sign in to myhealth e-vet portal, before ending our call.
Overall, I found ID not need to be simple and easy, but some of them procedures had complications. For example, the upload function,, I uploaded the wrong document and it was difficult erase or delete and upload the correct document.
Always asking same questions over an over, should use the information you get from me an not repeatedly ask the same questions.
It was tough the first 2 years of trying. One try after another met with "sorry you timed out" and "you need more verification" after not getting the video thing to work again. One day though, today, I uploaded my id ONE MORE TIME, but instead of using a pic of the back of my id for that upload on the id me web site, I just used the same upload I had for the front upload and omg it worked. I actually got through leveled up even let me go past the video thing.
Just follow directions! It all works so well.
This provides you with a verified, trusted ID.
You can move through many other websites using this to simplify and speed up your time in securing identity verification.
ID.me is complete trash. When trying to sign in, all I got was error messages. Was unable to sign into ssa- eventually just gave up on this junk product
I had a great experience using ID.me for identity verification. The process was straightforward and easy to follow. I appreciated the clear instructions provided at each step, and the overall verification process was quick. The service is secure and reliable, ensuring my personal information is protected. I had no issues with the system, and it saved me time when accessing government services. I definitely recommend ID.me to anyone needing a simple and efficient way to verify their identity online.
This was my first time doing this but exercising a bit of patience goes a far way
I have spent 3 days trying to set up my disability account with no success my suggestion is to go in person to social security and do this in person if you can get appointment i have tried calling for 3 days to set this up and so far cant do it
Accurate assessment of everything you would expect from a security professional
Working through the enrolling process was challenging, but worth it.
It took me at least 30 mins or more to access my account. Not sure why but it did. Seems like if I already was an active participant I should have been able to access it without trouble. Saved the password on my computer too.
Poor, thank god for my VA Rep. Without his help I would never have been able to get my data entered into the system.
I worked with ID.me to verify documents so that I could get an IP PIN from the IRS. The company made the process seamless. Everything was well explained, and I was really pleased with their degree of professionalism. I would highly recommend ID.me.
I really didn't know what to expect, but although it was somewhat slow, I was able to set up an account and use it immediately.
Since I'm not a computer person having to do all the computer stuff and trying to talk to someone that I can't hear or understand because of my hearing problems made it a very bad experience and made it harder and more aggravating each time I need to go to my health va
Only thing got me going was the excellent staff at Riverdale In department of Georgia in Atlanta, happy new years
When the clerk asked me to use ID-me
"ID.me its Quick and easy" I was skeptical thinking it was gonna be another 20-30 minutes and filling out questions or paperwork it's never worth the time. But I did it I only took a few minutes and proof to my surprise it was done and verified.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members