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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's impossible to reach anyone once you've run into a glitch and they have already taken your $500+ payment. Due their poor instructions and the inability to clarify with an agent, I am unable to submit my paperwork for my passport renewal in time for a trip I planned months ago. So far, I have been unable to get a refund. I would not trust this service. Their is no support.
Quick, Clean, Cool and if your going to get whatever docs the ID.me app asks for. Screw mailing them in. Screw sending them via email. Choose video call. You get a real human who will have you put your docs in front of your camera on phone and he or she will look at it right then and there. Friendly service is what I got. I give them not 2 thumbs up; accordingly they 10 fingers up and 10 toes up. And if your missing some fingers or toes just put up what you have. They made my Sunday morning a good one for sure.
Thank You ID.me
Kenneth Smith
U.S. Army Vet
Si me dan el Desempleo sería muy beneficiosa
It's a great experience It's easy to use. I think it's a better system then before for it looks more secure then before at least I think so. I enjoy it.
ID.me is very trustworthy and is effective in protecting your identity and other important & private information. It's user-friendly and easy to access. It isn't time consuming in the least and is a company and brand that I trust. The government uses ID.me to make sure our identity is protected and confirmed to gain access to any important & private information that you wouldn't want leaked on the Internet.
While seeing up takes a bit of time and info, it's worth it to know your info is safe and you can access it easily to make payments or whatever you need to do. Check income statements, etc etc
Me gustó iD me por que me trasladaron aúna vulleo llamada al instante en español gracias 🙂
I agreed to sign up for id.me when I made a purchase through QUINCE in exchange for a 10% discount. It required a great deal of personal information, was time consuming and after all that I received no discount nor was there a method to remedy this problem through the retailer or ID.ME. Better to create a bogus email address to get a new customer discount while saving your personal data and time.
The process is really easy to use for a first time user. Doing the video selfie took maybe one to two minutes and it was completed on the first try.
I had a little difficulty with my phone and uploads because I'm not young and tech savy. The 2 young men who helped on video calls were very polite and got the process finished quickly once I asked for help.
Good.
Every Entity Like Norton, McAfee or Kaspersky, Google or Apple or Microsoft tout privacy protection and you get an average of 100 Emails from useless sources. How does this happen? Will see what happens with ID.Me.
She has first account with you under her email that us no longer valid (*******@yahoo.com), so she tried to verify under another email she currently has (*******@churchdwight.com) and went successfulky all the way through verification process just to be informed at the very end of it that verification is not possible because she provided 'wrong' email and no duplicate accounts are tolerated.
You have got to include this provision into your system, so that anyone could verify his hers identity without wasting time by contacting technical support - lets see if they ate responsive and quick to address our issue, because we have a deadline to meet!
It took us two days to complete the whole process. Most of the time was trying to get and old telephone number changed. We were unable to get any help in resolving our telephone issue. However once we reached a representative that suggested ID-me it went fine.
After providing a significant amount of personal information—without clarity on why it is required—the system repeatedly produces unresolved error messages. There is no available phone support or assistance, making the process unnecessarily difficult and frustrating.
I couldn't file my taxes I need to do this as Trump will only give money to Americans who file taxes. I only get social security and I needed help and got none. AI had nothing for me
I was at first a little caught off guard by the confidence with there behavior and personality. With a little getting to know one another we shared feelings and I became comfortable and understood and was confident it was secure and legal!
It was easy and smooth since I've been using this account for a while now. Feels like pressure from today's politics being lifted from my shoulders.
The site is not conducive to obtaining access to the desired information after following all the necessary steps to supposedly doing so.
I returned to the country where I was born after my American husband passed away. In this country, I use my maiden name for my bank account and utility bills. I couldn't get through the verification process until ID.com gave me the option to "Name slightly different from the one on the documents submitted" or something like that. That detail allowed me to complete the verification because my driver's license had expired more than a year ago. I've now managed to access my Social Security account.
Sometimes you have a problem that you need help from a real person. ID me is an excellent tool but some registration problems are unique.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members