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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Mi experiencia durante el proceso fue uno excelente.
Fast and easy service I would definitely use this site again
Hello Angelina! Thank you for your 5-star review of ID.me. We are glad that you were able to successfully verify your identity quickly and with ease. -ID.me Social Response Team
I was pleasantly surprised when I recently set up an ID.me account (to confirm what stimulus checks I had received during COVID-19). The whole process was very fast, well described, and secure. Once I got to my portal I was impressed at the variety of useful personal records with great help documents if needed. I would totally recommend it!
Hello Teresa! Thank you for your feedback regarding our service and the identity verification process. We appreciate your recommendation and your 5-star review. -ID.me Social Response Team
Staff is very helpful and take time with me in getting my information set up on line didn't rush me very polite never had better service Thanks
Hello Harold! Thank you for your feedback regarding the identity verification process and your 5-star review of ID.me. -ID.me Social Response Team
Hello June! We are glad that this process was quick and easy to complete. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Cleo! Thank you for your 5-star review of ID.me. If you have any questions about our service, please send us an email at sj.support@id.me. -ID.me Social Response Team
Although new to smart phones at 75, the folks at irs made the verification process quite clear i thought. Had to take pictures of my drivers license and sit for a cool selfie and bingo i was done! Good work irs!
Hello Charles! We are glad that you were able to complete the identity verification process for the IRS with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Fast and productive process first time experience was simple communication was great and if i needed help i was provided with it
Hello Luis! We are glad that this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Unable to complete the verification process on the first attempt because the instruction was not clearly defined by the steps to verification. On the 2nd attempt at verification, the prompt/instruction steps were clear.
Hello Rene! We are sorry to hear that you had some trouble with the identity verification process, but were able to complete your verification. We appreciate your feedback as we are always trying to improve our service. If you would like to share more about your experience please send us an email at sj.support@id.me at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team
Allstarhealth is the best company to buy your vitamins from, they have FAST, FRIENDLY service. I don"t order from anyone else.
Hello Debby! We are glad to hear that you are enjoying the various benefits that come with being verified. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Jim! We are glad to hear you had a positive experience using our service despite some confusion. We appreciate your feedback as we are always looking for ways to improve. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Video verification process was much faster and easier then the online tool. I would suggest camera be more of a portrait because the id and ss cards didn't fit in the selfie camera
Hello David! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of our service! -ID.me Social Response Team
Hello Henry! We are glad that you did not experience any difficulty with the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Had to use this site for Florida government things but other than that the site was simple and easy to use, only down side is the long wait times for an agent to video call you and verify you but they can't help the hold times.
Satisfied and pleased with the security of the information very professional the staff that answers the calls.
There not much I know about this business. JUST be patient in what they ask of, far as the documents they ask the name dates needs to be right for you to move forward fast.
Hello Valerie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review. -ID.me Social Response Team
The lady help me with the guidelines on how to verify my identity. She was so helpful an understanding
Hello Felicia! We sincerely appreciate your feedback regarding our support team member. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Everything was very easy and the the person who did the interview was very helpful and then let you know before the interview I have noticed 48 minutes before mi interview
When I needed to sign up for ID.me, it took me some time to get all the paperwork loaded. I didnt have time to complete the entire thing and was able to go back at a later time to complete it, I certainly am not the best on my computer. I just took my time and kept reading the instructions and I made it through. Then I had to do the video call. To my surprise, that went much smoother than I could have expected. A link was sent to my phone and there to my surprise was Kellie. Kellie, the agent I spoke with was just the nicest person you could have imagined. She was professional and kind and did a great job.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Carmen! Gracias por el tiempo que tomaste para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me.