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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It all just worked! So easy... (It doesn't take the required 50 characters when a thing just works.)
Provided a passport, provided a drivers license front and back, provided selfies. I've been trying over a year to get verified by this company. They state that I need to have video capability. Well, I don't. I have a desktop computer without a camera.
Hello Tobi! We sincerely apologize for this frustrating experience. We are happy to help. Please send us a message to sj.support@id.me for prompt assistance. We look forward to hearing from you -ID.me Social Response Team
It was fast and easy the person i had was nice helpful and easy to talk to its was easyer then i was thinking it would be
Hello Nicholas! We sincerely appreciate your feedback! Thank you for your 5-star review of ID.me and our member support representative. -ID.me Social Response Team
I cannot log into my id account because my phone and email have changed and I have tried several times to reach idme so we can fix it and it's been almost a week but no response! I cannot get my tax refund till I'm able to verify my identity and I been relying on that money because I'm out of work. This is so ridiculous they need a customer support number not just email!
Hello Jessica! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I'm older and it would take some work finding my DD 214… There are several options to verify my status as a veteran.
Hello Chris! We are glad that you were able to successfully verify your military status with ID.me. Thank you for your 5-star review and for your service! -ID.me Social Response Team
It's a very good idea to be able to save, the ID.me is a great way and a great thing for you to explore.
Hello Gene! Thank you for your feedback regarding verifying your identity with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very satisfied with service. Agent was very helpful and professional. Definitely recommend. Plus it's a very secure site. Thank you.
Problema con el internet y no lo puedo resolver necesito ayuda para resolver este problema he tratado de entrar a la página y yo no puedo
¡Hola José! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a sj.support@id.me para obtener ayuda. ¡Gracias! -ID.me Social Response Team
It was a pleasure knowing that now that I have gone through the process of ID.me that my Identity is protected and I wont have to worry about others trying to steel my identity.
Hello Clarence! We sincerely appreciate your feedback regarding our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was well. Helpful and what I didn't know I was able to get to contact with someone. The person that helped me with all my questions about the things that I didn't understand, they answered all my questions in a professional way.
Hello Mary! We sincerely appreciate your feedback regarding the identity verification process and our customer support representative. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A nice quick, easy process to get my vaccination status verified. One less thing to worry about when I go to my in-person conference.
Hello Sharon! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 5-star review of our service! -ID.me Social Response Team
User friendly for the most part, be patient, each step takes a couple of minutes
Hello Gregory! Thank you for your feedback and 5-star review of our service! -ID.me Social Response Team
It was great to see the level of security and concerns around identify protection, It's a bit complicated and with multiple tabs with multiple permissions I was confused as to what tab I'm in or what browser to open. I used Google Chrome and it worked fine then though.
Hello Daniel! We sincerely appreciate your feedback regarding the identity verification process as we are constantly trying to improve our member experience. Thank you for your 4-star review of our service. -ID.me Social Response Team
It help u with ur identity thank u for the help they are really nice and helpful really fast and secure
Hello Regina! We are glad that you were able to successfully verify your identity with the help of our team. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
It's like you took me by the hand & did step by step directions
Thank you very much
Hello Brenda! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was having an issue trying to log in to the VA with my new phone and the representative from ID Me was knowledgeable and helped to understand the process and my phone better. Was a great help!
Hello Alan! We are glad that our team was able to successfully assist you in accessing the VA with ID.me. Thank you for your 5-star review of our service! -ID.me Social Response Team
I signed up with ID.me to verify that I'm a veteran in order to obtain discounts online with merchants. The process was quick and easy and my discount was applied with the merchant who offered me a military discount.
Hello Paul! We are glad that you were able to obtain your military discount with ease. Thank you for your 5-star review of ID.me and your service! -ID.me Social Response Team
Hello Debra! Thank you for your recommendation and 5-star review of ID.me. We sincerely appreciate it! -ID.me Social Response Team
Easy step by step. I like it. Questions that make sense, easy to follow. Also, reasonable time to complete the setting up
I was setting up for the military verification. Verification was quick and simple! I was worried that there would be problems because my NGB22 was a scanned image
Of an old hardcopy and was difficult to read. Verification was quick and painless.
Hello Doug! Thank you for your 5-star review of ID.me. We are glad that you were able to complete this process successfully and with ease. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Miles! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me! -ID.me Social Response Team