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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Quick and easy identity verification, to report a false return in my name.
Hello Preston! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Video chat was quick. I had trouble loading my ID photos from my phone, so that's why I chose to do the video chat.
Hello Stephanie! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I found the shopping experience on Gormet Gift Baskets a pleasant experience. And the ID.me verification process excellent.
Hello Stephanie! Thank you for your 4-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
I work online to complete the process for my benefit and provide my ID to a face to face interview on video no
Hello Larry! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Who knew that it took me to go to Florida in ordered to get verified thru ID.me! VEC, I am who I am!
Hello Todd! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
They have my Drivers License (front and back), my Social Security Card, and my W-2. This is not enough. They insist I wait 45 minutes for a visit conference? Then I wait another 30 minutes to speak with a stupid $#*! that still won't let me proceed to pay my tax bill.
Hello Michael! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
Was easy to work with it you read directions, once you're sign in they let u know how long of a wait you have, very professional.
Hello Sherletha! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My review was very much as I expected. Referee was very polite, professional and got down to business.
Hello J! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
The entirety process was under 24 hrs but the web pages did take a moment to finally load and move to the next step
Hello Franchesca! Thank you for your feedback regarding our service. Thank you for your 4-star review. -ID.me Social Response Team
My experience was very relaxing no going back and forth h wondering if some was missed gathering personal information.
Hello Ann! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with Idme was very simple n quick! The work was very easy to understand and very helpful n friendly! If anybody else gets Mr. Ali as their agent please let him know he is awesome n doing a great job! Thank for the great experience verifying my identy!
Hello Tiffani! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was very easy and simple. The process was very well explained. Anyone can follow the process without frustration.
Hello Cyndi! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I uploaded my required documents for my verification and it was very easy and fast. No long waiting. I downloaded the forms I needed ASAP in the comfort of my home.
Hello Denise! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's nice to finally get a workable situation. In retirement there's unusual tax situations to navigate. I have a lot of questions. I've tried in the past to file, but didn't qualify for filing. But with this direct situation. It will not be a problem hopefully. Thank You and Good Day Mark
Hello Mark! We are glad that your ID.me verification has made it easier to access the IRS. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Uspto is save and secure way for trademark is a good for everybody Agent of the uspto very friendly for everyone looked smile during talking
Hello Muhammad! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
Signing up is very easy, not a long process. Would suggest to anyone to sign up for a smooth information gathering
Hello George! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My advice to you is take your time and if it don't work the first time do it over and overtook me like almost 2 days to get the documents right and finally it happened so I'm very happy satisfaction guarantee
ID verification was straight forward and easy. If the instructions would include telling you to take a picture of your ID prior to continuing it would have been helpful but otherwise very straightforward and easy. Good job.
Hello Timothy! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of our service! -ID.me Social Response Team
Easy process to sign in and to be verified. I can now see what needs to be taken care of.
Hello Ivar! We are glad that you were able to successfully complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team