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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Awesome great assistance would recommend it to anyone
Well I hope that this here stop people from trying to collect unemployment benefit in other people's name.
Hello Lucretia! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was a quick and professional experience. I think people need to know that it will result in a video conference as I did not know this and do not have a camera on my home pc
Hello Beverly! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Quick. Concise. Clear. Easy. To access what I needed to do was all of the above.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very Good experience and I appreciate the process.
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Even though I asked for work on the holiday, they handled it very quickly. Thanks a lot. And he sent me an e-mail twice to check if the work was done well.
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I created an ID, me account a few years ago to access the VA web site. Recently I wanted to set up an account at IRS, and saw that they also were using ID.me. The best thing was that I could use my existing ID.me account to very quickly set up the IRS account. Some government agencies seem to be using Login.gov as a similar partner for added security. I was recently forced to convert my name/password OPM (Office of Personnel Management) account to Login.gov It has been a nightmare... hour-long waits on the phone just for human help logging in, websites that don't work. I hope all other government agencies I need an account with opt for ID.me..
Hello! We are glad that your ID.me verification has made it easier to access the IRS and utilize well deserved benefits. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello John! Thank you for your feedback and 5-star review of our service! It is sincerely appreciated. -ID.me Social Response Team
Very easy to use, the instruccions are clear, fast service, only take minutes to complete de process
Hello! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Well I went through the verification process through ID me, I received a error notification but then I received an email saying that my verification is confirmed so all in all good experience.
Hello! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
This was very helpful for me and thanks. Also I'm very excited on being a part of Verizon family.
Hello Kevin! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me was a quick and easy process in verifying my identity in order to access my benefits. My agent was personable and made the experience comfortable.
Excellent safe and fast to use, the face scanner I guess is the way to go without to much passwords or others things that hackers can defeat easily. Face scanning I guess will be little bit harder to defeat. Thanks
Hello! We are glad that you were able to successfully complete this process with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Todd! Thank you for your 5 star review of our service, we greatly appreciate it! -ID.me Social Response Team
I have used ID.me for IRS transcripts and for online veterans' shopping discounts. I am secure with the service and thankful.
Hello Roz! Thank you for your 5-star review of ID.me, it is sincerely appreciated! -ID.me Social Response Team
Pretty simple and quick. Quick setup quick email verification. Hopefully can use in store and get the discount. Will refer to others when needed
Hello Andi! Thank you for your feedback regarding our service. Thank you for your 5-star review. -ID.me Social Response Team
Pretty good experience overall. The document verification is a bit clunky. The agent did a great job.
Hello Patrick! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
When I was finally able to have a personal review the process was quick and simple. Getting to that point was a challenge.
Hello Jaqui! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
It was time consuming. I have just moved and most documents address was different, but I got it done.
Hello Joyce! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Took me over an hour to complete the registration process because my browsers on an android tablet block pop ups and overlays, protecting me from an app that's supposed to protect me, lol!. So I haven't even gotten to go the intended website requiring id.me. It was like a difficult birth... Now that registration is done, I will soon forget the pains of finding a browser so I could finish the process. The video interview was a breeze. Now I need to actually implement it at the soc. Security webpage.
Hello Nancy! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raymond! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team