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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was horrible until a agent finaly helped me. I waited for one year and 6 months to finally get help from an agent my account was locked I lost out on all my P u e d money because I was working and I'm still fighting to try to get my money if this would have got resolved maybe 2 months after my problem started it would have been a hell of a lot better for me
Quick. Easy. Nice lady. I thought it would be more difficult. Getting on video chat was a quick easy to use platform for identifying myself. I definitely recommend using idme. Thank you.
Hello James! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
Thank you Academy! In times like today with inflation going up! Its great to get a discount to teachers and staff!
Hello Epifanio! Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Difficult to get through the early steps. My agent in Georgia was excellent. He made things very seamless.
Hello Gino! Thank you for your feedback! We appreciate your 5-star review of our service. -ID.me Social Response Team
If my interviewer was tired and sped through the process I wouldn't have blamed them. Instead I was surprised by how professional, warm, and patient my interviewer was. The whole process was smooth and the interaction painless. If the future is even more online service, then I hope this sets the standard.
Hello John! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
Yo quiero saber de mi estado pq mi aplicación irs2go dice esta tramite
¡Hola Nicols! ID.me solo completa el proceso de verificación de identidad para el IRS. No tenemos información sobre ningún pago del IRS. Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Very helpful once I verify all my information, even though it was my first time ever doing anything like this, the representative made me feel really secure about my identity thank you again.
Hello Anthony! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review. -ID.me Social Response Team
Took a while but we'll worth it! The person doing the interview was very polite and knowledgeable in his role
Hello John! Thank you for your 5-star review of ID.me and our member support agent. We sincerely appreciate it. -ID.me Social Response Team
Much love for helping through the process. Still waiting for my payment.
Hello Navarre! Thank you for your 4-star review of our service. ID.me solely completes the identity verification process for our partners. Please contact the organization directly for information about payments. -ID.me Social Response Team
They helped really well and they treated me nice. They were very patient as well.
Hello Manuela! Thank you for your feedback regarding our service. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Por medio de mi experiencia en la forma de como la atención al cliente fue excelente, le motivó a que puedan realizar su verificación, es segura, rápida, para que puedan recibir sus beneficios si ningún problema, aún no me a llegado pero tarda según la información de dos semana a un mes que no se a cumplido el término. Sus empleados altamente calificados. Gracias por el compromiso de que uno se sienta seguro realizando este tipo de verificación. ID. Me te ayuda. Que esperas para registrarte.
¡Hola Jessica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
These security measures are the way of the future and at first, wasn't too thrilled about changing my login process. The ID.me folks were very thorough in verifying my identity and came up with a workaround when my computer camera didn't function. Now I have ID.me for most of my accounts and will probably switch entirely in the near future.
Hello Robert! We sincerely appreciate this feedback. Thank you for your 5-star review of our service. -ID.me Social Response Team
To be honest Im locked out of my account and I sent email asking for help 4 times and still haven't been able to get back in my account you guys email me saying we will get back to me but it's been month
Hello Rodney! We sincerely apologize for this frustrating experience. Our team is happy to help. Please send us an email at sj.support@id.me for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
I didn't understand at first but I was able to get my things together
Hello Jamel! We are glad you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I needed to be able to get on SSA website and used this service to help. Was very easy and effeciently done with no hassle. Would recommend them to anyone needing access
Hello Mike! We are glad that your ID.me verification made accessing the SSA online an easy process. Thank you for your 5-star review of our service. -ID.me Social Response Team
The experience that I had with the customer support representatives was excellent! They are extremely helpful and knowledgeable. They go above and beyond. This is a great company!
Hello Cristina! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My first experience was great! Time waiting was not long and I could see time remaining. When I received the video call, the representative that I spoke with was very kind and thoughtful! He helped me with quickness and I was finished in adequate time! Thanks Soo much for the help! Great work!
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Helpful positive knowledge professional personality reaching out
Hello Cheryl! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I've tried to log in to my account but was unable to due to my email on file was wrong. Hopefully I'll be able to start a new account so I can sign up for unemployment.
Hello John! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I was Happy when I decided to register with ID.me now that I did u know that I am more protected from scams thanks
Hello Victor! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christine! We sincerely apologize for this frustrating experience. If you still require assistance, please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team