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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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NYS's ID.me software was very easy to use and I personally feel safer with my identity than ever before giving out my personal information.
KUDOS To New York State
I think ID.me is not a bad service. They are trying to assist with everything but I think at times it gets a little over complicated but I do find them to be very helpful in resolving issues.
Hello Jesus! Thank you for the review and the feedback! If you are experiencing any issues with your ID.me account, please feel free to reach out to us at sj.support@id.me and we would be more than happy to assist. -ID.me Social Response Team
I just set up access to my IRS account online with ID.me. The website was clear and easy to understand. I had received a suspected spam saying I had a refund. I didn't click on it, but did want to check if possibly I Did have a refund. I don't. I'm glad to learn about the website. I use an accountant, so usually just ask her. But it is good to be able to have direct access.
Hello Emily! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Mary! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Easier than believed and much simpler using my computer and my phone
Hello Roderick! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Put in military info to get Verizon phone discount. Easy to fill in blanks and quick response.
Hello Carolyn! We are glad that you were able to successfully obtain a discount using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was so much fun, quick & easy! You could see for yourself that everything was legit and professional. This is a great site to use for ID purposes!
Hello Debora! We are glad to hear about your positive experience with the identity verification process. We sincerely appreciate this feedback. -ID.me Social Response Team
I have been trying for almost 3 months (May 2022), to correct a technical mistake with the website, because I am unable to receive any emails from this website, in spite of everything I have done.
This is important because I've been trying for almost 3 months, to verify my identity so I can receive state benefits in the form of unemployment.
They are absolutely the most awful company I have ever dealt with. Someone said it better, "a bunch of robots & a bunch of predictable generic answers and articles and not a person you can speak to about the stuff that falls in between".
It's been beyond exasperating. A company who does 73 million in business but doesn't have a customer service department worthy of any star. What is a person to do? The online customer service group is simply atrocious, non existent and useless to be honest.
Trying to find alternate way to get verified because waiting for these guys is crazy stupid and a waste of my time. Thanks a lot for nothing ID.me. You're screwing me out of much needed unemployment assistance. Ugh
Hello Maruxa! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I am not computer literate and got help from your agent's to complete the id me application for my protection
Hello Martin! Thank you for your 4-star review of ID.me and our member support representative! -ID.me Social Response Team
It's been a few weeks now, so this won't be lengthy. I had trouble getting into my account and the lady representative helping, was the kindest soul, so patient and stayed with me on the phone until problem was resolved. She even stayed on the phone to make sure I could still log back on with the current new problem resolution. Very helpful for the non tech that I am.
Hello Kathy! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had an opportunity to interact with Agent to get my log in credentials. The discussion went through smoothly and to the point. The entire session was over within a short time than I expected. The agent was very courteous & co operative during the course of discussion.
Hello Rajagopal! Thank you for your 5-star review of our service, we sincerely appreciate your feedback. -ID.me Social Response Team
Everything was simply explained as 123, It tells you whatever needs to be done.
Hello Jay! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I had tried to submit my claim strictly online but I was unable to complete the ID me portion to be able to access my application when I couldn't do that and I submitted the information required for a video call the process went smoothly I was able to upload my documents easily the site that you're directed to gives you a countdown which is great it keeps you updated on what's going on on your call and the representative was really friendly and helpful the hardest part was figuring where to hold the card in front of my face so that she could ID me! LOL
Hello Karen! Thank you for your 5-star review of ID.me and our member support representative! -ID.me Social Response Team
Takes too long. People need faster turnaround when applying for benefits
Hello Ruthann! We sincerely appreciate this feedback as we are constantly trying to improve our member experience. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Very good and got things done took he's time to help me the communication was good straight to the point
Hello Jacqueline! Thank you for your review of ID.me and our member support agent. We appreciate your 4-star review of ID.me. -ID.me Social Response Team
Excelente servicio, muy buen trato con amabilidad y respeto. Todo en orden.
¡Hola Jessica! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I had a problem initially following the prompts to take pictures because I didn't allow permissions for my browser to access my camera. I did have a live webcam interview with a wonderful representative who was based in Massachusetts who was very helpful, patient and knowledgeable.
Hello Douglas! Thank you for your feedback regarding the identity verification process. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
I am a retired person. InitiaIly I was quite hesitant to sign up for the access to my account with the IRS, since I thought that the whole process would be quite complicated and I may not be able to complete that by myself, and that I may have to ask one of my adult children for assistance. When I started to respond to all the prompts, I sailed through without any problem. Thank you very much for the great software setup.
Hello Syed! We are glad that you were able to successfully verify your identity. Thank you for your feedback regarding the identity verification process. -ID.me Social Response Team
I must encourage people to use ID.Me for the Identity review. It is so easy and fast.
Hello Angeles! Thank you for your review of the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was too complicated. Nobody to call to help you. You have to wait a couple days before you would get a response by email. And I don't like doing things by email
Hello Jim! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team