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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The instructions were pretty straightforward and I am not very good with technology. I was able to successfully succeed on the site.
With no time to register and the option to sign-up for this required protection later, I took a chance on entering my information to just get it done. To my surprise, I took pictures of the front and back of my drivers license, let the phone scan my face and answered a question or two correctly and boom! I was done! It only took 10 minutes to make me feel safe, instantly!
Hello Johnnetta! We are glad that you were able to successfully complete your verification quickly and with ease! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I asked them to explain why, when prompted to join their video chat, I was unable to use my pin requested to join. And why Microsoft volunteered for me to use a key they had and it worked. I am still stressing about this. I cannot say I love ID.me as they write I should in the title of their email. SAFETY is far more important to me and this principle has been ignored in terms of feedback as to why this happened. If they don't know why at least they should address it back to me.
Hello Sylvia! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
It was great I had no problem. And the sales person Name was Jay he was good with helping me out to
Hello Percell! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I am very pleased with the way IRS handles the tax return, so that no one could filled the fraudulent income tax return. ID me does excellent job.
Hello Sarah! Thank you for your praise of our service. We sincerely appreciate your 5-star review. -ID.me Social Response TEam
I'd me is fast &simple every one should try it it's. The
Best I never heard about id me before yesterday
Hello Jay! We sincerely appreciate your feedback and 5-star review of our service! -ID.me Social Response Team
Hello Larry! We are glad that you were able to verify your identity with ease! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process was fast and easy it made me feel good about verifying myself to add security for any possible identity theft.
Hello Brian! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Buen trato y persona amable.
Recomiendo poner mas personas que hablen español para que sea corta la espera.
¡Hola Joel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was a good and Useful,
And helps me a lot.
Thanks.
Hello Shahid! We are glad that you find your ID.me verification to be helpful in accessing our partners online! Thank you for your 5-star review of our service. -ID.me Social Response Team
Simple instructions and the process was quick. The face scanning takes a little adjusting but you get good feedback in the process (the system gives you direction i. E. 'move left') which was very helpful. Login.gov never accepted any photo or even a scan of my drivers license- it was downright maddening.
Hello Margot! We are glad that you found this process to be quick and easy. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
My representative was super polite and patient. Very calm and informative, she made it very easy to understand each step and what was needed.
Hello Shawna! We sincerely appreciate your review of our service and member support agent. Thank you for your 5-star rating of ID.me. -ID.me Social Response Team
It was very easy to follow instructions to verify my identity using ID.me. No hassle, no glitches, or no waiting during the whole process.
Hello Kam! We are glad to hear that you were able to verify your identity successfully and with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
ID.me is very important, efficient and informative.
Hello Pansy! Thank you for your positive review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience with ID.me was frustrating for me because I was having a hard time up loading my documents. The things that made me feel better was ID.me responded promptly and me feel alot better. They didn't get frustrated with and they were very friendly understanding when it came to responding back to help me. Thank you ID.me for being patient and prompt when it came to responding and helping me.
Hello Quantina! We are glad that you were able to successfully verify your identity. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
The directions how to follow step by step is very clear and easy to follow. Also receiving confirmation by txt and email is very assuring and secure
Thank you
Hello Marcel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Mercedes at ID.me went out of her way in my verification process to get an IRS on-line account. Living in China, it is sometimes hard connecting to the USA. When I got to the video process, I could not connect. Mercedes called my family in Arizona and I was contacted. We connected via Zoom, and the verification process was completed thanks to Mercedes' effort. She was nice and friendly during the interview. Much appreciated! Thank you!
Hello Michael! We are glad that you were able to verify your identity successfully. Thank you for your 5-star review of our service and member support agent Mercedes! -ID.me Social Response Team
Very easy and Quick to do. It is even great that it allows you to get a link texted to your cell so you can utilize your camera on your cell. It was Easy and fantastic since I do not even use or have my camera set up on my laptop……
I just wish it also allowed you to do the same for taking a photo of your documents and uploading them as well.
Hello Bob! We are glad that you were able to successfully complete the identity verification process on your smartphone! Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello David! Thank you for your feedback and 5-star review of our service. -ID.me Social Response Team
Took couple minutes had right documents smooth and fast told me my mistake fix issues then Specialist verify my documents
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christine! We are glad that you were able to successfully complete your verification with ID.me. Thank you for your feedback and 4-star review of our service. -ID.me Social Response Team