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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very thorough and detailed process. Verification process is ensures your identity.
Using ID Me was very easy and a good thing for internet security.
The technician was courteous and very helpful when I was not "technology" smart.
Thank you. Two thumbs up.
Hello Barry! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service and member support agent. -ID.me Social Response Team
Very simple to use. Verification process is quick and hassle free. Love this site. Recommend for others without hesitation.
Hello Sumendra! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
This was very easy and accessible. Some of the VA's websites are not user friendly, but this time it was.
Hello Linda! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Not everyone in this world we live in today is born with the ability to work well with technology. Older citizens, like me, often struggle to understand how to use it. The gentleman who helped me was kind and patient and very helpful. I was impressed with his technical and his personal skills. This isn't an easy process. But, getting hacked is a nightmare. This gentleman understood what was needed to help me and did an excellent job to help me get the job done. My experience with this company was excellent.
Hello Eric! Thank you for your feedback regarding our member support agent! We are always happy to help. We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review. -ID.me Social Response Team
A problem was found in my tax preparation. In my efforts to correct it, I was given quick responses and options to fix it. I was told when to expect another response from them. And I feel confident in the security of the sight.
Hello Patrica! Thank you for sharing your positive experience with ID.me. We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very friendly and easy to upload document.
Video call was clear and clear instruction.
My mother is very old.
Caller had enough patience.
Hello Massoud! Thank you for your feedback regarding our member support agent! We are glad that your mother was able to complete the identity verification process successfully. We appreciate your 4-star review of our service. -ID.me Social Response Team
The experience was good because they treated me with excellence
Hello Gustavo! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very good learning experience. Very professional
Gentleman whom I spoke with on a video call.
Great service.
Hello Angela! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
With identity theft and fraud in the digital age extremely infuriating and costly ID.ME is good protection. Their confirmation process to prove who you are is thorough and gives confidence that any website you login with ID.me will only be you every subsequent login.
Hello Christopher! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Easy to use, instructions easy to follow, was successful in verifying
Hello Maribel! We are happy that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service. -ID.me Social Response Team
I originally had a problem on the online site as it kept stating something was wrong, but all info was correct. However, I did a video chat with ID.me rep, Keegan, and he was able to confirm all info fast, friendly and I was set up in no time. Great service and would highly recommend it to everyone!
Hello Alice! Thank you for your positive review of our service and our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
They is a very good helper they will answer all your questions and they give you the most respect they is helpful
Excelente servicio y dedicación para el usuario muy agradecido con sus colaboradores muchas gracias felicidades
¡Hola Luis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Seems like every time I turned around I hit a block wall. Id.me people helped in every way and now I can do what needs to and move forward with my progress. Thank you id.me team you were a great help!
Hello! We are glad that we were able to assist you in successfully verifying your identity. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience with customer service is very appreciative. They treated me with respect and courtesy. Everything went smoothly and I am very happy with the experience. They were awesome. Five stars.
Hello! Thank you for your 5-star review of our member support team and our service. We sincerely appreciate your feedback. -ID.me Social Response Team
I was reluctant to use this website because it's done by the government. I was shocked at how easy it was to upload everything I needed with my phone. Good job!
Hello Cheryl! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
Awesome experience with video communication assistance.
Very easy and fast,
Better than the system itself.
Had to get my documents a few of them to verify address and identity but after that it was easy.
Hello Joseph! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Muy eficiente buen servicio y trato muy amable. Y confiable
¡Hola Victor! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
ID.me me ayudó a crear mi cuenta en línea con el seguro social, mi experiencia fue excelente.
¡Hola Carlos! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katrina! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team