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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This was really easy and safe, and now gives me a way to securely log on to the IRS web site. State of the art application, with video scanning of my face with my IPhone, and photo uploading of my photo ID. They kept me informed of progress and security with texts to my smart phone,
Easy and secure!
Once I figured out what they wanted, gathered the information, it seemed to work ok (aside from my own human errors).
The information collected and the association with government agencies makes me comfortable with the security side of things. In order to set this up, be prepared to give more of your personal information than you normally would. And expect to spend more time than you have in the past. I think you will be happy using id.me.
Hello Robert! Thank you for your 4-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
The agent was very helpful and patient. She helped me 3 different times and the 3rd time she resolved the issue.
Was completed within couple minutes! I think this is great for truck drivers. Would definitely recommend for others!
I think that something should be hard por example make photos documents scans. I try it twice.Don, t worry because if you read insrtction carefuly you can do that
Verifying my identity was easy. Especially having a link sent to my phone to use my camera for this made it simple and fast. I was able to access the features fast for my need.
Hello Henry! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was helpful and faster than planned. Be ready with the information requested and make sure your computer camera works.
Hello Margaret! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Normal, todo bn y facil, no tuve problemas con llenar ni validar mi ID
¡Hola Glorymar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Very self explanatory
Easy instructions to follow
The Live Agent's we're very professional outstanding service
Hello Galonda! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
These people are very professional and will take time to walk you threw the step, they we're prompt in getting back to me in regards to completing my account. The FaceTime call came promptly very satisfied and will use them again
I really love ID.me it okay for me and I like the way he works I like this and I will always use this forlife
My experience was they were fast accurate and straight to the point. The IRS and department of Labor and everything just from this interview my technician was amazing
Hello David! Thank you for your sharing your positive experience with ID.me. We sincerely appreciate your feedback and 5-star review of ID.me. -ID.me Social Response Team
Excellent, professional staff, very patient. Loved dealing with the staff. Would recommend id.me to anyone
Hello Rebecca! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Just took a few easy steps to set up ID.me and verify identity
Hello Doug! Thank you for your 5-star review of ID.me. We sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
The ID ME website is very simple, navigation is great, the way the questions were worded they make it very understandable.
Hello Robin! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The best experience ever. Excellent customer service.
Hello Evelyn! Thank you for your feedback regarding the identity verification process and our member support team. We thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was easy … simple, fast and user friendly. It was good because not much time involved … thank you.
Hello Henry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review. -ID.me Social Response Team
It was great it was wonderful she helped me with no problems she helped me get everything fixed it was the best experience I've ever had
Hello George! Thank you for your 5-star review of ID.me and your feedback regarding our member support agent. -ID.me Social Response Team
I have tried several times over the past few years to verify my ID with this 'service' and no matter what i use, phone, webcam, scanner - not matter what light, they will not accept my documents. I am a senior citizen, disabled veteran. I cannot hold a phone steady enough (maybe) and they won't accept scans. There is also no real help system. I have spent hours trying to do this. It seems like they have an expectation that everyone has expensive state-of-the-art equipment to accomplish these things. This is restrictive, limiting, and quite frankly ridiculous.
If I need a video call to verify, why can I not show the documents live to verify them?
Incompetence, technology that is exclusive and discriminatory, and no other options.
Hello Terry! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff! We are glad that you were able to verify your identity with ease! Thank you for your 5-star review of our service. -ID.me Social Response Team