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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The gentleman that helped me was very helpful and friendly. I appreciated it very much. I have never had to do a video call like that but he provided a camouflage experience
My representative was very great and attentive to my needs she was helpful and was and was gentle during the call making me feel great. It is service like this that makes people feel better about life issues we are facing at these i really appreciate her she was fast nice and provided great service and also fixed the issue please give her a kudos..
The process took a bit of time, but it was easy and the team I was working with was very nice and cooperative
It was a great review they helped me professionally and I recommend anyone who's trying to sign up for unemployment this is the best site and they are very respectable patient and willing to help you get it done so as I say they are the ones online to call or get online with
Appreciate ID.me for making things quick and easy. Avoids so much hassle of running around to different places, or using snail or email. Great service. The video representative/trusted referee was awesome!
Though the process for submitting all the documents was tedious, I understood the need for verification and safety of identity. My process led to needing a Video Call to virtually meet with a Rep that reviewed the documents submitted, interacted with me and verified my forms of ID on the video. Though I had waited to connect to the Video Call, I was unable to get my laptop camera to activate, and started to feel frustrated. Then the Rep called me and offered solutions so that we could connect and complete the process. She was supportive, efficient and professional. I felt more calm and confident in the process after that interaction.
Helpful and took time to make this easy. Very thankful to be helped to understand many steps to again take my time and your, I understand better how important it is to be helped to better be able to use this appt better.
Hello Larry! We are glad to hear you found the identity verification process easy to understand and complete. Thank you for your feedback and 4-star review of ID.me. -ID.me Social Response Team
I am enrolled in ID.ME in order to access more information on my Tax returns. I am not skilled in computers but was able to complete the verification process.If I can do it so can anyone.
Hello Tesfai! We are glad to hear you had an easy time verifying your identity! If you have any additional questions or feedback, please feel free to reach out to sj.support@id.me.
-ID.me Social Response Team
ID.me, required the least amount of information to verify my military status. It took no time at all.
Hello Ron! We are glad that you were able to easily and quickly verify your military status with ID.me. We sincerely appreciate your feedback and 5 star review of our service! -ID.me Social Response Team
At first I was a little leery of giving all my information out there. But once I received an email verification and help I was okay. It is a great tool for paying my taxes
Hello Michelle! We sincerely appreciate your feedback and 5-star review of ID.me. For more information regarding data security and ID.me, please see the following link: https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-. -ID.me Social Response Team
For starters, I have not been able to access my account for a year going on two! My UE local has been a nightmare… my information has been highjacket and I haven't been able to reach anyone on ID.me to correct it! Yesterday was the first day someone actually responded to me and helped me (supposedly) update my information but I still can not log in to my account to verify any information,,, I've lost everything trying to get back on my feet! The way they have plugged themselves in between the customer and the Govt. Puts them in the position to help or ignore real problems without any resolution… bottom line is I need help and they are not helping. Everything on here is a bot or someone without any idea how to follow through and make sure they have resolved your issue…what part of help! Do they not understand? I will give them yet another opportunity to help me but if all these past reviews are correct… I'm in trouble!
Hello Ralph! We sincerely apologize for this frustrating experience. We are glad to inform you that our team has successfully resolved your account issue. Please refer to an email from our team member Olivia for more information/assistance, or, send an email to sj.support@id.me for help. We are happy to help. -ID.me Social Response Team
Not real computer literate so took a little time. But that is my fault not yours
Hello Jack! We sincerely appreciate this feedback and thank you for your 4-star review of our service. Do not hesitate to contact our team at sj.support@id.me should you require any assistance with your ID.me account or verification. -ID.me Social Response Team
Surprisingly, all instructions accurately and fast.
Hello Yuseon! We are glad that you were able to complete the identity verification process with quickly and with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
Hello Mac! We are glad you found our site to be user-friendly and simple. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Worst product I've ever had the misfortune of using. I feel sorry for anyone having to use this horrendous service. Still waiting after a month of zero responses from support.
Hello John,
We are sorry to hear that you've had a frustrating experience with receiving account support. If you would like our assistance, please send us an email at sj.support@id.me at your earliest convenience. We hope to hear from you soon!
-IDme Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaman! We are glad that you were able to complete the identity verification process successfully. Thank you for your 5-star review of our service! Unfortunately, ID.me's role is limited to the identity verification process. Please contact the IRS directly regarding the status of your refund. -ID.me Social Response Team