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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Is very good for the poeple and security very good service and very professional in the way they treat you
Instructions were precise and to the Point. Website very efficient and
Love how easy it was to set up on IRS website. Hopefully it will do more to fight against fraud.
Hello Donalea! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
At first long wait but after agent picked up, I was very satisfied, because the agent was knowledgeable and very kind thank you.
Very fast and easy to do. Helps me feel more secure about the process.
Hello George! We are glad that you were able to complete the verification process quickly and with ease. We sincerely appreciate your 5-star review of our service! -ID.me Social Response Team
I was a victim of identity theft ID Me secured me but allowed me to get everything that will help me to regain my closure in securing that the verification process was needed and important. Thanks Id Me team
ID.me was easy to use. I didn't have any difficulty navigating through the website to get to what I was looking for. Just a couple clicks and I was good to go.
My experience with id.me overall was very good! When I first went to the site I was having trouble with logging in (my phone number had changed and my account still had my old number). So I contacted tech support and was able to get the issue resolved and I regained access to my account within the same day! As far as the ID verification I would recommend doing a live video chat bc the other way was much harder. You will probably have a bit of a wait time for the video call but it's well worth it! My representative was great and it didn't take long to complete the process! Once your verified everything works great! No issues!
Me resultó muy útil la página ya que es por la seguridad de nosotros, nuestra identidad está segura y la videollamada son rápidos y eficientes.
The video chat went amazing, they were super patient with me and super nice. I would definitely recommend this to anyone
Had the experience of it not recognizing my password and it took several try's before I was allowed to reset my password. The thing is I always knew my password.
Hello Charles! We sincerely apologize for the difficulty you experienced in resetting your ID.me password. We are glad that you were able to complete this process successfully. Thank you for your 4-star review of our service! -ID.me Social Response Team
Easy to do but you have to do it over even though I have been using ID.me for years. Just repeating process over and over each user. Even after signing in with a PW, you have yo redo things Ypu may want to try another way, if available.
Hello Colonel! We are glad to hear you have had an easy time using our service. We are sorry have not always had an enjoyable experience using ID.me and will take note of your feedback. We are always looking to better our system and a review like this helps us to do just that. We really appreciate your 4-star review! -ID.me Social Response Team
Loved it very informative thank you very much. Continue the great work
Hello Stephanie! We sincerely appreciate this feedback. Thank you for your 5-star review of our service! -ID.me Social Response Team
I have to amend some prior year tax returns and I didn't have the copies I needed. The verification process worked extremely well. I went straight through all steps on the first try. Once I got in I got everything I needed. It was a relief.
Hello Steven! We are glad that you had a positive experience with the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Very easy and took no time at all. The agents are courteous and well spoken. Over all a stress free experience.
Hello David! We are really glad to hear you had an easy stress free experience using ID.me. We appreciate your 5-star review. -ID.me Social Response Team
Went well very happy and really friendly I'm really happy that I had a great person who helped me out tonight thank you
It was an absolute to get verified for a Veteran's discount with Loewe's... Most impressive, user-friendly website.
Hello Ed! We sincerely appreciate your 5-star review of ID.me. We are glad that we were able to assist you in obtaining a discount for Lowe's. Thank you for your feedback and your service! -ID.me Social Response Team
ID.me is a excellent product for clients for verification because it used the individual face at time
Multi-Factor Authentication is a pain in the butt at best, but ID.me does not have a clue. If you have a new phone number, and you forget your password, you are up the creek. If you want to change your password, they send a "verification" text to the phone number that no longer works. But, if you want to change your phone number, you absolutely must have your password. This company has no business being in business - especially not in a business that is remotely associated with paying taxes. I have to give one star - bummer... they don't deserve it.
Hello William! As we work with identity, multi-factor authentication is used to provide an additional level of security to your ID.me account. If a bad actor was to obtain your ID.me username and password, they would not be able to access your account due to the multi-factor authentication settings. If you require assistance with your ID.me account, please send an email to sj.support@id.me. We are happy to help. -ID.me Social Response Team
It was a pleasant and quick experience. Just have your documents ready. It will be quick if you just have your documents ready to go.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffery! We are glad that you were able to complete the verification process quickly and efficiently. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team