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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to use if you know who you are. Short questions. Especially like using your phone as a key card.
I really like it I ve never tried it before and it is going to be very convenient for me to find things without people trying to scam
Hello Jacqueline! We sincerely appreciate your 5-star review of ID.me. We are glad to hear that your verification will be so helpful. Thank you for your feedback! -ID.me Social Response Team
Just follow the steps and links and you're done. However when I logged in to access a tax transcript I was denied access. The id.me process itself was good.
Hello Joan! We apologize for the difficulty you experienced obtaining your tax transcript. We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me! -ID.me Social Response Team
Fue increible la experiencia con id.me. Me tratraron super bien. Y me respondieron rapido.
¡Hola Nathaly! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was realy great experience. Professional video host, easy dealing with and useful. It didn't take very long.
My agent was quick, precise and to the point! She had excellent customer service and a great attitude!
The ID.me representative (trusted referee) was very courteous and helpful. The process only took about three and a half minutes. I'd certainly recommend them.
Great customer service good energy very kind and patient nice person wish them the best n hope they do good in life
I had to sign up with ID.me to be able to get my PA unemployment. It was a long slow process, but my referee was very friendly and helpful.
My IDme account was temporarily suspended for no reason.
It's been over 2 weeks still same problem.
This company needs to be put out of business. What a scammm..
Hello Chauncy! We sincerely apologize for this difficult experience. A member of our team has reached out to you via email to provide assistance. We appreciate your patience throughout this process! -ID.me Social Response Team
Very polite and understanding agent who allow me to help my client to do translation and be albe to proof her identity answer the questions
Hello Rocio! We are glad that you had a positive experience using our service! We really appreciate the 5-star review you gave us. -ID.me Social Response Team
IDme was a smooth process that allowed me to have access to my personal IRS information. Highly recommend using this site.
Hello Louis! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was very easy from beginning to end. I'm not a technical person but the instructions were very easy to understand and easy to follow. I was worried about the photo section. I didn't know if I could do it but I had no problem, just follow instructions.
Hello Shirley! We are glad that you were able to complete this process with ease! Thank you for your feedback and for your 5-star review. -ID.me Social Response Team
So pleased with the quick and easy experience online while requesting my IRS PIN. It only took about 10 minutes (after providing a driver's license copy and face scan) in total as opposed to waiting for weeks for a paper copy to be mailed to me!
Hello Shantel! We sincerely thank you for your feedback! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was a victim of my identity stolen and couldn't get back into my id.me account so i immediately contacted id me and was able to get everything resolved that same day they was right on time and confirmed everything that same day i reck amend them to anyone that need they service
Hello Tara! We are glad that we were able to assist you with this troubling experience. Thank you for your 5-star review of our service! -ID.me Social Response Team
So great. Like it. Easy to understand. And I will share this with others. Tell them about you guys. Thank you so much..
Hello Fasty! We are glad that your were able to complete the identity verification process with ease. We was sincerely appreciate this feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The process was secured, easy, and thoroughly guided towards completion. It is beneficial when transactions pertaining to the business of the IRS are at hand.
Hello Mer! We are glad that you find your ID.me verification helpful! Thank you for your feedback and your 5-star review of our service! -ID.me Social Response Team
I usually have problems remembering my password for signing in. ID ME has made signing in too easy for me!
Thank you!
Hello Alan! We are glad that you are able to access your ID.me account with ease. We sincerely appreciate your 5-star review. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon! We are happy to hear that you were able to easily verify your identity with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team