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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Site appears to be secure and overall, I think it is promising going forward. Just need directions to be improved. The chat agents were a big help but took long time to complete process.
For the most part it went smooth. I ended up doing the video chat interview which went a lot better than I originally thought it would.
Hello Lance! We sincerely appreciate your feedback. We are glad that you were able to complete your Trusted Referee video call successfully. Thank you for your patience throughout this process! -ID.me Social Response Team
It went well easy to understand and easy to verify
Hello Michael! We sincerely appreciate your feedback. We are glad that you were able to complete the identity verification process with ease! Thank you for your 5-star review. -ID.me Social Response Team
I am so grateful that I was able to verify my identification to the IRS using ID me. Much better than having to make a dreadful phone call. Plus I can be more thorough with my proofs of identification so that when I am identified it is unmistakenly me.
Hello Jonathan! We sincerely appreciate your 5-star review of our service. We are glad that you were able to use your ID.me account to successfully verify your identity and access the IRS! -ID.me Social Response Team
Hello Alicia! We sincerely appreciate this feedback. If you require assistance with your ID.me account in the future, do not hesitate to contact our team at sj.support@id.me for prompt assistance. Thank you for your 5-star review! -ID.me Social Response Team
ID was alright as long as you understand what to do they also send you notices when something is important keep up the good work
Hello Mamie! Thank you for your feedback on the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Thr experience was so easy and effortless. I needed to get verified on United States Veterans Affairs App on Playstore. I was successful going through ID.Me.
Hello Hugh! We sincerely appreciate your 5-star review. We are glad that you were able to successfully verify your military status with ID.me. Thank you for your service! -ID.me Social Response Team
It was quick simple to understand and easy to do not to mention saves the hassle of trying to get through on phone to irs
Hello Cheryl! We are glad that you were able to complete the identity verification process with ease. Thank you for your positive review of our service. -ID.me Social Response Team
I was in a bind to get clearance to my information from a government agency. After other attempts had failed my son suggested ID.ME. It took some time, as they were very thorough, but the results were very good.
Hello Robert! We sincerely appreciate your positive review of our service! We are glad that you were able to successfully verify your identity with ID.me. Thank you for your 5-star review. -ID.me Social Response Team
The agent who helped me made the process quick and easy. When I wasn't sure of something she pointed it out quickly.
Hello! We are glad that our member support team was able to successfully assist you in resolving your account issue. We appreciate your patience throughout this process and thank you sincerely for your 5-star review of our service! -ID.me Social Response Team
Am very happy and the person was so king am glad he's explained everything well am agree for everything
Able to register with ease so that I could get my veterans card
Hello Virginia! We are glad that you were able to complete the identity verification process with ease. We sincerely appreciate your feedback and your 5-star review! -ID.me Social Response Team
I still haven't received my unemployment benefits and it's been almost 2 months and I am no happy the department of labor said you were suppose to call me back after I did a video call with you and you still haven't gotten back to me, it's a disgrace that this is taking so long. Very pissed off.
Hello Patrick! We sincerely apologize for this frustrating experience. We are happy to help. Please send us an email at sj.support@id.me for assistance. We look forward to hearing from you. -ID.me Social Response Team
Complicado, pero gracias a Dios pude lograrlo. Espero recibir mi dinero para poder ayudar a mis hijos
¡Hola Diana! Nos disculpamos por la dificultad que experimentó con este proceso. Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
A little work, finally got through the process. Have used it once or twice. It was still kind
Hello Richard! We are glad that you were able to successfully complete the identity verification process. We sincerely appreciate this feedback! Thank you for your review. -ID.me Social Response Team
Signing on to this was very easy. It makes me feel a little safer knowing the info is used for many things.
Hello Mark! We sincerely appreciate this positive feedback. Thank you for your 5-star review of our service! -ID.me Social Response Team
YOU HAVE TO FOLLOW INSTRUCTIONS. ITS AS EASY AS 1, 2, 3. YOU HAVE TO COMMUNICATE WELL AND HAVE A
GOOD SENSE OF WHAT'S BEING ASKED AND THEN YOU WILL GET YOUR ID
Hello Eugene! We are glad to hear that your ID.me verification has been so impactful! We appreciate your feedback and your 5-star review. -ID.me Social Response Team
El proceso se realizó con un personal muy amable y con pleno conocimiento para ayudar en nuestras dudas
¡Hola Wanda! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Muy buena excelente buenos datos aunque deberían también tenerla en español
¡Hola Mildred! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me.
Fue una muy buena experiencia la persona fue muy amable
¡Hola Omayra! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard! We sincerely appreciate this feedback. We are glad that our support team was able to assist you in successfully completing your verification. Thank you for your review of our service! -ID.me Social Response Team