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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I called IRS and they didn't tell me when I will be getting my money I need now they said they were working on it and don't know what day it will be that pissed me off cause I need it now
¡Hola Legna! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Very step by step easy directions. Nice people that help you get it done.
Hello Austin! We are glad that you were able to complete the identity verification process with ease. Thank you for your 5-star review of our service! -ID.me Social Response Team
Thank you so much for making easy way to do such things really really appreciate..
Hello Nima! Thank you for your feedback. We are glad that you were able to easily complete the identity verification process. We sincerely appreciate this 5-star review. -ID.me Social Response Team
I did my ID back n Feb and guy on phone was sweet I have been waiting on my 2020 and my 2021 taxes I really need it so plz could y'all do mine return so I'm not homeless anymore.
Hello Heather! We sincerely appreciate your feedback. If you require any further assistance with your ID.me account or verification, please contact us at sj.support@id.me. We are here to help. -ID.me Social Response Team
Es mi primera vez haciendo algo como eso, sobre todo por lo que concierne.
¡Hola Naomi! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me.
Fast and easy I really loved everything about it! I'm not sure what else to say lol.
Hello Shannon! We are glad that you were able to verify your identity quickly and efficiently! Thank you for your feedback and for the 5-star review! -ID.me Social Response Team
Execellent was the interview very easy the lady was very kind and explicit, when explaining how I had to take the photos of my documents to be able to verify my data
After a little reading and asking my son to explain a few steps about this process, I found it to be a lot easier to complete.
Hello Irene! We are glad that you were able to successfully verify your identity with ID.me. We sincerely appreciate this feedback. Thank you you for the 5-star review! -ID.me Social Response Team
Very helpful people and understanding in telling me step by step what is going on especially when my old cell phone wouldn't work.
Hello Cathy! We sincerely appreciate this feedback. We are glad that our support team was able to assist you in resolving your account issue/completing your verification. Thank you for the 5-star review! -ID.me Social Response Team
I had been on the phone for several days trying to get this straightened out and they made it so much easier for me to get everything straightened out.
Hello Loretta! We are glad that you were able to successfully resolve the issue you experienced with the help of our team. If you require any further assistance, do not hesitate to contact sj.support@id.me for help. We appreciate your continued patience. -ID.me Social Response Team
Hello Dan! We sincerely appreciate your 5-star review of our service. We are glad that this was a quick and easy process. If you have any further feedback, do not hesitate to contact our team at sj.support@id.me. -ID.me Social Response Team
Just signed up, but seems like a very easy process.
Hello Celestine! Thank you for your feedback. If you require any assistance completing your verification please contact sj.support@id.me. We are happy to help! -ID.me Social Response Team
I'm surprised how fast everything was processed.
And I do not have any complaints about my experience with you all.
Quick and easy right to the point. I think the information was thorough, but I didn't plan on doing and essay. I said how I felt about it and that's all to it.
Hello Johanna! We are happy to hear you were satisfied with the ease of the verification process. We sincerely appreciate you taking the time to leave us a review. If you have any questions or additional feedback, please send us an email at sj.support@id.me. -ID.me Social Response Team
I was able to get done what i set out to accomplish. I did not leave frustrated!
Thank You!
Hello Thomas! We are glad that you were able to complete the identity verification process with ease. Thank you for your feedback. -ID.me Social Response Team
This system are beyond amazing. Instructions was simple, and it wasn't time consuming. Continue to be great+
Hello Demetria! We sincerely appreciate this feedback. We are glad that you were able to successfully verify your identity with ID.me simply and securely! -ID.me Social Response Team
Was doing what he needed to help and knew what he was doing. He was quick and fast and helped me out with what I needed
Hello Rusty! We are glad that our team member was able to get you verified quickly and efficiently. Thank you for your feedback! -ID.me Social Response Team
Had some problems getting the site to accept the photos from my drivers license and had to take a lot of photos. Other than that I need to know how to submit it to the IRS next. Overall it was easy to use.
Hello Karen! Thank you for your feedback! We are glad that you had an overall positive experience with ID.me. We are happy to assist you in sharing your verification with the IRS. Please send an email to sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
I was going around in circles trying to fill the necessary fields online from overseas. When I finally reached out for help, ID.me sent me a reply right away. They recommended online video which made it easy to validate my identity. The "trusted referee" was courteous and helpful.
He did an excellent job!
Thank you!
Hello! We sincerely appreciate this positive feedback and we are glad that our Trusted Referee was able to assist you in successfully completing your verification. Do not hesitate to contact our team for any assistance you may require with your ID.me account or verification in the future. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah! ID.me's role is strictly limited to the identity verification process. Please contact the IRS directly for more information regarding the status of your payment. Thank you! -ID.me Social Response Team