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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The humans, both email and video call were excellent. The automated system used to upload and verify the documents needs a ton of work. 5 days is how long it took for something that ONE HUMAN with ID.me was able to finish for me in 3 minutes. Stick with Human to Human interaction, since most people needing verification have access to video cameras or webcams. If they don't want to use the cam, then it's their loss.
Brief and professional, even when I was having problems with my phone. She made it happen, sorry I don't remember her name
Hello Toni! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Used for IRS ID verification.
The site navigation is highly user-friendly if you're even a little tech-savvy.
I wish I had been able to do the "self" check option but was disabled due to some odd technicality wherein they told me my phone number was not linked to my name. I tried again, and still the same issue popped up. So that was a waste of time. Highly annoying. I had to dig up a couple more documents in order to do the video call option instead.
The service agent I video called with was very pleasant and helpful.
Hello Saralynn! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team
Me ayudaron paso a paso me aclararon mis dudas y fueron muy amables
¡Hola Michelle! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great! Perfect! Love it And my id lady was amazing she made everything easy for me and I thank her so much!
Hello Lekeeshan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Hello James! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
La experiencia con el agente fue buena pero al darme continuar no me deja dice error 2099.
¡Hola Grishel! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I love it and how security went. So strong and lovely and protect people identity
Hello Trevon! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It's easy fast and it's just helps do it only
Then you going to understand why you feel like a extra security from someone else trying to use your identity or do some kind fruad
Hello Elaine! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was easy to do.The instructions were clear. It's good that something is being done about security.
Hello Ian! We are glad this process was easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
If you have all the information needed before the verification procedure begins this will be a painless and quick process. You should scan your retirement credentials (active FLEO credentials are not allowed to be copied or scanned), ID, or copy of your SF-50 showing your LEO status, etc., this process is quick and easy. CAVEAT: Make certain that you check with your HR what documents are allowed to be copied for his process. Keep in mind that assumptions are the mother of all pain and suffering, so cover your six.
Hello Don! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Everything went smoothly. Didn't take too long. Much better than other online verifications I have had.
Hello John! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Having to jump thru hoops to provide authentication documents would deter identity theft...
Hello Steve! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The ID.me system was easy to use and the process was efficient.
Hello MJ! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
The whole experience lasted no more than 5 min. As long as you have the proper verification you are good to go
Hello Tyeisha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Professional and secure- they helped me accomplish in 1 hour what I have been trying for almost a year to do after my identity was stolen
Hello Cathy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was difficult to get in touch with a live representative when I called for three days. So I did thee mail. And I was happy with the link and the zoom call
Just take a while and my information is safe. Very useful in IRS window.
Hello Jorge! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Perfect and really easy, is well recommend in my point of view
Hello Derrick! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
It's difficult to get the pictures however the people are nice
Hello Kerry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andre! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team