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Used for IRS ID verification.
The site navigation is highly user-friendly if you're even a little tech-savvy.
I wish I had been able to do the "self" check option but was disabled due to some odd technicality wherein they told me my phone number was not linked to my name. I tried again, and still the same issue popped up. So that was a waste of time. Highly annoying. I had to dig up a couple more documents in order to do the video call option instead.
The service agent I video called with was very pleasant and helpful.
Saralynn B.'s review of ID.me earned a Very Helpful vote
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I received incredible attention, the young woman who received my call did not know Spanish and...
Hello Saralynn! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 4 star review of ID.me. -ID.me Social Response Team