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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The app is very helpful in explaining what is required with each document. It will highlight the area below each upload with either yellow for try - again OR green for - perfect. Also, if you are one of many who require a video chat for verification- the customer service agents are quick and professional. Explaining all the steps you have to do next to complete your mission.
The face scan thing was cool
Maybe Ill get high next time I do it.
Kidding, of course.
Hello Carson! Thank you for your feedback! We sincerely appreciate your 4-star rating of our service. -ID.me Social Response Team
The lady was very nice and helped me with the identification process I am very grateful
Hello Yennifer! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thanks I felt welcomed I appreciate the guy. Forgot his name however he did a great job
Hello Jaquiese! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast and easy and very professional I'm pleased with my experience!
Hello Edma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast, easy, professional and courteous. I expected Long wait and a ridiculous wait to get thru it but it was the complete opposite.
Hello Kaite! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good service it was also good quality I appreciate it and also look forward to working with y'all again in the future for future reference
Hello Tywon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I feel Really happy the way my agent explained everything to me and the way she helped me through the process
Hello Luis! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was very satisfied with my services and my agent was very sweet and helpful
Hello Zackenyon! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It took a while to be contacted but once I was it went smoothly
Hello Linda! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great customer service, made the process easy. Can't see anything that could be improved
Hello John! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
Easy to use... they do ask for some sensitive information, but they got the outcome correct!
Hello Kevin! We are glad that you were able to verify your identity with ease! Thank you for your 5-star rating of ID.me.-ID.me Social Response Team
My overall experience was fine. There were a couple of questions that were a bit confusing. I'm one to follow all the rules, but a couple of the questions would not allow me to answer completely truthful. It had to do with one's name. Some docs had full name some, and some still my name but not full. The form would not let me change it, without starting over. It still needed to be verified by an agent. So I answered the questions yes. The whole process was not too painful.
Hello M. B.! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
Registering for an ID.me account was clear and simple. The step-by-step instructions and the authentication process made the entire process fast and easy!
Hello Courtney! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
It's was super easy and effortless to place all information and was done quickly
Hello Annette! Thank you for your 5-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Arthur! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
Hello! Thank you for your feedback and 5-star rating of ID.me! -ID.me Social Response Team
The call was very professional and I really enjoyed the way the call person got straight to the point to get all my things verified. Thank you!
Hello LaPorsha! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I cant express the gratitude I felt towards your employee. ID.Me company is very fortunate to have a person with such kindness and care that is sincere not forced. When I was about to give up and not continue with verifying my identity, another opportunity to attempt a video call popped up and asked if I wished to join I pressed yes and then your employee pops up with a huge smile on his face and saves the night for me. I cant thank him enough for the help and very easy steps he explained so clear and patiently. I have not encountered a person with so much desire to assist a complete stranger. I continue to experience difficult hurt people in customer service, I am now hopeful for the world because people like him exist and hopefully he shares his knowledge and shows others his skills so he can lead ID Me to becoming one of the best in its industry.
Hello Liz! We sincerely appreciate your feedback regarding our member support agent. Thank you for your kind words and 5-star rating of our service. -ID.me Social Response Team
The process of identifying yourself on ID.me is too cumbersome, it must be looked at to be made simple
Hello Irene! We sincerely apologize for the difficulty you experienced with this process. If you require any assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lovie! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team