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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Let me start off to say, I get very very anxious when I have to explain a situation or paint a picture as you will. I've always been this way so much I don't order pizza over the phone. That ended very fast when I had my interaction with ID. Very helpful with every aspect. Drew every question with an positive answer and steps if needed so. It was simple and easy very clear communication. Very satisfied with my dealings with ID.
Hello Cory! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Helpful it may my day. It something I can relate too. I really needed the help..
Hello Ricky! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
It was great. This was a great big of help. I would recommend it to everyone
Hello Willie! Thank you for your 5-star rating of ID.me. We sincerely appreciate your recommendation of our service. -ID.me Social Response Team
The experience was great! I love it. I really appreciate u guys taking ur time & explain everything to me.
Hello Octavio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Finally Resolved Thank you and God Bless You I'm glad the identity was confirmed and it was changed from ******* to ******* which was the mistake
Hello George! Thank you for your 4-star rating of ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Heidi! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
Hello David! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It only took me 18 minutes to create an account to get tax transcripts. My DL was not accepted initially and I was requested to verify my identity with the representative who made it very promptly. Very satisfied with the level of services provided!
Hello Alena! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The agent was pleasant and my verification was quick. This service is simple to use as long as you follow directions. Have everything ready and you will be good to go.
Hello Chantelle! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Rita! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Such a great experience I have had and great full that they not only protected my account but was able to regain access after some numerous steps.
Hello Derek! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My customer service person was Halima. She was very helpful.
Hello James! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Lewis! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Well, it has been very hard when you initiate this experience of managing taxes. Obviously, it's necessary to hire and advisor or tax expert to surpass the first steps
Hello Oscar! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
The agent June was excellent, very professional and efficient. I had difficulty logging and starting video call but very helpful to give a solution and we were able to complete the process quickly.
Hello Alan! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Very nice, helpful, and quick, polite, professional.
Hello Teresa! Thank you for your feedback! We sincerely appreciate your patience. -ID.me Social Response Team
Being a senior and not a lot of computer experience I did have a difficult time but we got it figured out.
Hello Elizabeth! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback as we are constantly trying to improve our member experience. -ID.me Social Response Team
I was surprised how quick and easy it was to set up the account with ID.ME so I could pay my IRS taxes. I did the video chat and had my documents ready and was finished up I'd say within 5 minutes or so. The service agent was professional and yet made me feel at ease. The questions asked to the point and did not take much time. Very efficient!
Hello Mark! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team