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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I want to thank the ID.me team for the great App for accessing important websites
Excellent problem solved was knowledgeable very professional very curious i give her a 5 star. Thank you
Hello Lila! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
Hello Mika! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Very helpful agent, very professional, easy to submit documents, so glad to be verified
Hello Franklin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I really Like working I have houseman and cook experience
Hello Tiaun! We sincerely appreciate your 5-star review of our service. Thank you! -ID.me Social Response Team
La persona que me atendió fue muy amable muy simpático con Migo resolvió cada duda que tenía yo y me explico bien el siguiente paso
¡Hola Griselda! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello Casey! We are glad you were able to complete this process was quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
The representative was very helpful and sweet and kind and made it simple
Hello Kassy! Thank you for your feedback regarding the identity verification process and our member support team. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Super buena una experiencia inolvidable buen trato y muy profesionales
¡Hola Julio! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello Joel! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Muy bueno... personas muy amables y muy empáticas, me atendieron muy bien, exelénte servicio.
¡Hola Diana! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I have been working to get the proper identification ID so anytime they ask for it I can present it to them and I never had the proper one. I I found ID me which is a good place to go to get the proper information.
Hello Antonio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and your service! -ID.me Social Response Team
Hello Diana! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.Me did a great job making sure I was the person that I was saying who I am was definitely me and not some scam.
Hello Elaine! Hank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience was easy and fast thank you for the help
Hello Rodney! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Hello Jason! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Eric! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was a good experience. I recommend it to anyone.
Hello Kimberly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
After many difficulties I finaly got to the end and had video call with an agent with all my document uploaded and shown in the call. Still cannot go to my IRS account.
Hello Arkadiy! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Overall good. A little nerve racking in some areas of verification
Hello Jajuan! Thank you for your 4-star review of our service, we sincerely appreciate your feedback regarding the identity verification process. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ron! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team