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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy, great time and made everything easy
The process was simple. I felt very secure. The ID me rep was very friendly and helpful!
Hello Patti! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
They were very nice and helpful and good at their job
Hello Mickael! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Best yet for the web I was in a time situation an needed to.be I'd an they come though quickly
Hello Harold! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Dave! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I gathered up several forms of ID, but only needed my current valid Drv. License & did a facial video scan. Took 10 minutes total. Done & ready to use. Yes you can request your biometric(s) be deleted right from your account once approved & your account updated. Look at some point you will want/need to access to your IRS or SS accounts online & I'd.me is the way you do it as they have partnered with IRS.gov
Hello John! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Fast and easy to register and login. Works for multiple websites
Hello Barbara! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Great customer service
Fast and easy
I got all my stuff figured out the same day
Hello Natasha! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Satisfecha fueron muy amables respondieron mis preguntas de acuerdo con mi nesecidad
¡Hola Ada! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Overall was good. Personally the back and forth for the scanning was annoying took to long was telling me to go back to sign on.
Hello Miriam! Thank you for your review of our service! If you have any questions or require and further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Easy,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hello Robert! Thank you for sharing your ease of experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
The staff at ID.me was extremely helpful in assisting me get verified as a student in order to take advantage of the student discounts offered by ID.me's clients.
Hello Lazaro! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
I already had an account and because of mistakes I was making the cite had me going through and if I got one thing wrong there were a lot of verifications to complete, get it wrong the process starts all over again. #safetyfirst
Hello Lucy! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
I appreciated the link to and back to the site I was using prior to the ID.me process.
Hello William! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Friendly, fast, courteous, helpful, professional, knowledgeable
Hello Albert! Thank you for your feedback regarding the identity verification process! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
My experience with ID.me was simple, quick, and very easy.
Hello Jefferson! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I am counting on ID.me being very secure. Going through the process was very simple, easy to follow prompts. I may not have wanted to get that close to my face with a camera at 63 (LOL), but I have only good things to say about the program from a user perspective.
Hello Kathy! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
Once you have everything ready, it was fast and easy to get verified.
Hello Marica! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Was a surprisingly painless experience. I used the video chat option to verify my credentials and create an account and found that to be very effective.
Hello Michael! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rocco! We are glad this process was easy! Thank you for your 5-star review of our service. -ID.me Social Response Team