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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Easy process to go through and the help was outstanding
They walk you through the steps and give you options that are easy
Hello Dolly! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was first it was safe and it was pretty easy so I want to thank you ID ME and agent who helped me to get everything done easy and fast
Hello George! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I had an excellent people that help me get verified on my tax return and I could not be no more satisfied not what I was because they were very polite they were not rude they were very professional and you do not see a lot of it no more and people and I really appreciated everything they helped me with
Hello NaTosha! Thank you for sharing your experience with ID.me! We sincerely appreciate your feedback. -ID.me Social Response Team
The call was fast and professional. They were very helpful and did not waste anytime.
Hello Cameron! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Fast easy and simple exactly what's needed for this type of information
Hello Daniel! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Me ayudaron muy amablemente y me aclararon mis dudas
Hola Obdulia! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The zoom meeting started within a. In or so, he already knew of my problem and worked on it right away, took the Agent less than 10 min, more like less than 5 min to fix my issue!
Hello Patrick! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Once you get authorized that you are who you say you are, it is easy to get into the message system at the IRS. I almost thought about writing a letter but they can get lost. Staying on the phone for 1-2 hours and then getting disconnected is not how I want to spend my day.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I went through the id.me process because it is required by the USPTO. I expected it to be an awful time suck. In fact, the instructions were clear, the interaction between the portions of the process on my phone and on my laptop were smooth, and it only took about 15 minutes. Bureaucratic credentialing at its best. Someone tell the SEC.
Hello Alan! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Agent was respectful, knowledgeable, professional and patient throughout whole process.
Hello Cecil! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This site was kept simple, easy to understand and follow through. Because my driver's license showed my old address, not my current one, I was required to do a video ID. They made it easy to essentially "get in line" to wait for a representative for a video face-to-face identity check. My wait time ended up being less than a quarter of the time their timer suggested I might wait. I was given an easy option to save and come back later for the video part. Once the video chat had begun, I was treated professionally. The representative (or agent?) asked appropriate questions and had me show my IDs on video. The process was straight forward and was finished quickly.
Hello Tanya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great service and support. Really patient! Great team
Hello Nicolo! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
He was helpful and professional when explaining my situation. Excellent communication and explanation of terms and services.
Hello Elizabeth! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Had to have my email reset and it was a long process to get there but it should be. My customer service agent did a great job at explaining the process and a great job at resolving it in a timely manner thank you!
Hello Justin! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Norma! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The application was direct, easy and a fast process
Hello Grace! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Was fast and really simple to provide the info that ID. Required to identify me.
Hello Adam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They gave me great service. And it didn't take long to see resolve the issue. It w
Hello Kelly! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Quick easy and very professional my video patient was very professional and the site was very secure
Hello Kandel! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Allan! Thank you for your feedback regarding the identity verification process and our member support team. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team