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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Horrible until the end. I could not get into the system because someone made an account for me with the wrong email and it took me a week and a half to be able to get in to create my very own account.
Buen trato buen servicio en camara muchas gracias se lo agradezco
¡Hola Rosa! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
No thanks confusing all they want to do is change my password on the unemployment site of Nevada and I can't do it
Hello Daniel! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
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Hello Gilmore! Thank you for sharing your feedback. We sincerely appreciate your review. -ID.me Social Response Team
They are amazing! Yes, their response times can be slow at times, but once you have an agent they are committed to taking care of you. If you're someone like me who has to do ALOT of verification due to my line of work it gets annoying but the ID.me system has made it quick fast and mostly painless. And when you do have to reach out for help they make sure to get it handled right the first time once you are connected to someone.
Hello Don! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Efficient, professional. She was very helpful and got to the point quickly and knew her job.
Hello Kathleen! Thank you for sharing your experience with our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
This was the first time I've ever seen something like this and it was so easy to follow and took very little time!
Hello Heather! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I am grateful for the ZOOM call to fix my block to log in due to an OLD email account. Do NOT use a company email as one day you may leave. ALWAYS use a personal email for log in and make a note to your phone and password records. Finally the email came back and a ZOOM call was set up so we could meet and do the identity in ZOOM.
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
Loved the service. And it's was very easy to work and I could understand everything.
Hello Jason! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I really thought that I was going to have trouble, because I very computer illiterate! Everything was easy!
Hello Mark! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Great way for vets to be able to verify status to a multitude of different sites
Hello Jim! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Quick, easy and convenient! You can easily navigate your options, can quickly access any documents needed. Very convenient
Hello Ricky! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Joe! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review. -ID.me Social Response Team
I was afraid at first but my friend told me i was in the right page
Hello Carmen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
He was knowledgeable and understandable working with someone that is not computer savvy like me.
Hello Pam! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very quick very easy very easy to see understood very good all around experience I loved it and it was simple I thought it was going to be a little harder but it was they made it really easy thank you
Hello Glen! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 4-star review of our service. -ID.me Social Response Team
My second experience was quick and professional. The representative was nice and patient compared to my first experience where I was on hold for almost 3 hours, just to be told to call back bc on of my documents was off.
Hello Nathan! Thank you for your feedback regarding the identity verification process and our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Sharon was great she made it very easy! I was very happy and hope i get sharon the next time i need help!
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and simple with computer and cellphone - technology at its best
Hello Michelle! We are glad that you were able to verify your identity with ease. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
ID.me is a great way to ensure your identity is secure while logging into specific websites. The added discounts and offers are a perk as well!
Hello M. C.! Thank you for your feedback! We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacquelyn! We sincerely apologize for the difficulty you have experienced with the identity verification process. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team