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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Great service. They really need to add retired military ID card to acceptable proof of ID.
Hello Donald! Thank you for sharing your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was complicated but that's how it should be if it was easy anybody could get on
Hello Richard! Thank you for your 5-star review of ID.me, we sincerely appreciate your feedback. -ID.me Social Response Team
I found ID.me as a source of discount for First Responders and Healthcare Workers. I was able to save at least 20% as a Healthcare provider. Thanks!
Hello KT! We are glad that you were able to successfully verify your identity as a Healthcare provider. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
This entire procedure took a little time to do. But it is very Important that this proves who you are. And not someone trying to impersonate you!
Hello Madelyn! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The representative that helped me was very kind & and patient he was going through every step he made it so easy for me thank you..
Hello Isabel! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My big problem I can't seem my unemployment money post to account they say I supposed to go by Idme fr that please help me etc…
Hello Andy! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I was pretty shocked at the level of sophistication and seamless flow of the process. From taking pics of my id, verifying it then coming back with next steps.
The instructions were pretty good
Hello Mario! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
I found this new way of accessing IRS account information quite easy to use. The steps were clear, with instructions to do each step simple enough to take with just a bit of exploring. The methods for uploading information were also easy to access and use with my smart phone link.
Hello Christine! We are glad that you were able to access the IRS with ease using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Excellent and simple process and streamlined with many businesses to make it easy
Hello Michael! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Surprisingly Amazing. Getting all the Information I needed so quickly and thorough left me speechless.
Hello Jan! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
After loosing yet another job I needed my unemoployment and due to your companys polices took so long I am now homeless.
Hello Joshua! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
The experience was the best it was wonderful I really enjoyed you guys
Hello Jerome! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It took a little while but it was successful in the process if verification.
Hello Andrew! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience was done in no time had no problems
Hello Vincent! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The experience was on point and down to business. They were great at guiding you thru and helping with problems.
Hello M. L.! Thank you for your feedback regarding the identity verification process! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Todd! We are glad that you were able to successfully verify your military status for discounts with ID.me. Thank you for your 5-star review and for your service. -ID.me Social Response Team
Fairly easy to complete. I would like to have had a number a person for help, but did have good instructions to follow.
Hello Joan! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Was ok but needs more explaining what all have to do to complete everything thought I was done and I'm not still don't have account finished
Hello Susan! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Excelent; despite the fact that there was distortion in the call, but the communication was successfull and it was very effective.
Hello Carmen! Thank you for your feedback as we are constantly trying to improve our member experience. We sincerely appreciate your review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Billy! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me and your service! -ID.me Social Response Team