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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Never done this before and I am a little confused on what else I need to do
Excellent, they were helpful with submitting my information very polite she did her job and got it done
Hello Kireeshia! Thank you for sharing your experience with ID.me We sincerely appreciate your review of our member support agent. -ID.me Social Response Team
Hello G. T.! Thank you for your feedback, we sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Good experience! Agent was very helpful. Video was clear. Chat was clear.
Hello Jamal! Thank you for your feedback regarding our service and member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I like I'd me so my identity won't get taken! This is the best thing they ever made for these scammers
Hello Taria! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The young gentleman was very helpful I'm giving me verified he walked me through it because I'm not computer it literate and I'm so happy I made it through ID me very nice gentleman
Hello Diana! We are glad that you were able to successfully verify your identity with the help of our member support agent. Thank you for your feedback! -ID.me Social Response Team
The agent was very nicely, she was very clear in what information she needs from me.
Hello Flor! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Extremely satisfying, very patient and well mannered... communication was great as well. And I trust I.D. me... And I reccomend it to others
Hello Majovie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The overall process was Quick and simple! I was dealing with a brand new phone but your rep made the entire process really easy to understand despite my issues of dealing with a brand new device! I would like to know what I need to do to receive an Identity Protection Pin from the IRS online to bypass the 21-day waiting period! Thanks for everything!
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
After you wait for your turn to come up and you talk to the representative who spoke very clearly, took me through the steps as quickly as possible, It didn't take long to establish my Identity so I rate IDME with 5 STARS
Great service. Fast and secure. The whole process took about 10 minutes at most from start to finish
Hello Nelson! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good got to the point verified fairly fast got to the point
This site is easy to use and extremely helpful in my profession.
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am used to serious Border Guards, bored security personnel, and officious government employees so it was a nice change to have my identity verified by an efficient, polite and pleasant agent from ID.me. The process was simple, quick, and the least amount of fuss for something that could have become complicated.
Gracias por todo el apoyo a las personas que lo necesitamos y que sigan haciendo su mayor esfuerzo para ayudar a las personas más necesitadas
A very nice person that who will listen to what u have to say and have a smile on their face when they great u
Is great the video chat was very convenient and easy to use. The communication was great and smooth.
I felt that all my given information was secure, but it was difficult coming up with the documents requested. On the first go around it would have helped if I was told they wanted it in JPG format. I submitted it in PDF. No go. After figuring it out I tried again but since my state has a hold on renewing drivers licenses (mine is expired). No go. The system could not read my passport. No go. I finally went the slow route ( which really wasn't slow) video conferencing. Success. Agent was very helpful.
Hello Edward! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
TRUSTED REFEREE WAS QUICK AND EFFICIENTLY TOOK CARE OF IDENTIFYING ME ON A SECURE VIDEO CHAT. SHOWED MY DOCUMENTS AND DEFINITELY COULD SEE I WAS THE SAME PERSON ON THE LICENSE. HIGHLY RECOMMEND ID ME
My experience with ID me was great. The agent was knowledgeable, patient and kind. It was done very quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello La Nell! We sincerely apologize for this confusing experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team