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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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id.me is easy to use and negates having to remember different sign ins for different sites. I like it not only for government sites, but also for military discounts I receive through id.me and connected stores.
The process was easy to follow for verification of law enforcement status. The emails for proof of verification was also received in a timely manner.
Great customer service and also very helpful second hand experience for you as well Personal attacks such as hate speech, bigotry, and lewdness
Instructions were clear and easy to follow. I had forgotten how to get the webcam setup & I had to reread the instructions (my fault). The facial scanning program is generated by the ID.me website so I didn't have to download another program. Very pleased with the experience and will recommend this process to my friends. Looking forward to using the website to access my tax data.
Hello Anna! Thank you for your 5-star review of ID.me. We are glad that you were able to verify your identity successfully to access the IRS! -ID.me Social Response Team
The whole picture taking and scanning was easy to do.
Hello Richard! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very professional and gave me excellent results within reasonable time. Kept me updated every minute for the status.
It was a great experience, the issue was resolved. I felt so much better in the end. I thought I was under attack.
Quick response. Opened many doors to receive discounts on tons of products and services. Stay safe and God Bless.
Hello Brian! Thank you for your 5-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
They get tight to u after a small waiting but once your there it's fast and easy... I had no problems and she was nice
This is a great wya to secure your personal information their fast and informational, great customer services and overall will get you in and out in minutes!
My advisor was extremely fast, simple and overall helpful. I also felt comfortable and the camera was well lit as well.
Hello Terry! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Response Team
It was good experience, the only problem was uploading the documents and waiting for the phone call.
It was good and she explained to me and I was very satisfied I asked her just a few questions and she answered them fast and easy
It helps to improve our lives they help with little things that matter it will help everyone in the eryday life
I found the id verify process at id.me very user friendly.
Hello! Thank you for sharing your experience with the identity verification process. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team