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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Not only was my Referee very patient but his professional mannerism eased my fears and anxiety in displaying my true identity with one of a kind documentation issued by our government that verifies who I am. Thanks for the extra layer of security ID.ME has given me and the million others
Good Work to Prevent Fraud on Unemployment this should be used in the IRS process as well that will prevent fraud
Excelente Servicio, profesionalismo y Carisma. Solucionaron todas mis Dudas. Me parece una persona muy comprometida
It was an amazing experience I'm happy that I had the chance to have a person to chat with me the whole time
Beth was very professional, knowledgeable, and helpful. She got the job done less than 24 hours after we talked. The next time I logged to my account I was able to complete the setup and logged in Thanks to all at the support team. You guys are a five-star team.
The beginning of the process was chaotic, but turned once I got miss Mary on the video chat. Miss Mary was Amazing & Very easy to share info with.
Hello Latina! Thank you for your feedback regarding our member support agent! We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
When confirming with a representative speak louder, look at the camera even if the my not looking at you and have good internet service.
ID me seems to be the necessary evil we need to ensure internet and identity security. I wish we didn't need it but this format was well set up and the step by step guidance was excellent
They will help you as long as you have your proper documents to upload before and during video call.
It was time consuming and after I completed the process I still was not able to enter the website.
Hello Iris! We sincerely apologize for this frustrating experience. Please send our team a message at sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Its the one of the best app ever used its satisfied me when i was using it try id me to be satisfying like me love it
You can get a 10% discount on all eligible products simply by following the easy instructions on ID. Me. I think it's great that this is a way of showing Veterans Appreciation. Any savings is appreciated!
ID.me offers excellent consumer savings! ID.me has many discounts or promotions that span a wide array of categories. I saved on an Apple music and TV subscription! The site is easy to navigate as well.
Was very user friendly! I was able to do by myself all the instructions and the email responses and verifications were fast or immediately.
That's was a great people and person helps me lots answer very question and I followed everything they asked
Helpful in keeping down fraud for Others and. Myself hoping that for all is what I want basically help
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carl! Thank you for sharing your experience with our member support agent. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team