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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I needed to verify my husband's military service to get his military discount. I answered the questions that were in easy format, I added his military information and within about a minute he was verified.
The first time I used ID.me was for the VA. The verification process was very simple. I've been able to use it on two or three different things so far and it has made my transactions much more secure, and always fast and easy.
Wow! That's what I think. The traumatic experience of like having to deal with the DMV has given me faith in the government agencies and their system on handling our needs.
I had a hard time completing the verification process. Took photos of Id that finally submitted, then face verification, was challenging, then process lagged and stopped.
Very easy to complete well worth the time.
Added level of trust using the internet
Experience was quite satisfactory everything went well I started a request for a new ss card as the one I have is a poor creation of a card that is so important.i tried to laminate it but just made it worse
It was great everything went smooth no Glitches easy to sign in
No matter how much documentation you have they make you go through video verification.
Kind of like flying on airlines these days.
Great got in work my way through the questions. Than finished and had most of my day ahead of me.
It wanted me to continue to verify my information over and over again. Then finally received a text show I have been verified but froze.
Yes I did have a slight problem.than I saw what I was doing wrong.figured it out now I can get into My ID quickly and easily.i know how frustrating it can be trying to get a hold of the I R S.but this way is much better.
El servicio ofrecido fue de mucha calidad para mi de habla ispana y de poca esperiencia tecnologica
It was quick and easy to use the system. Helpful hint have your ID's scanned before you start...
I was able to get through the website with no issues at all. The site is simple to use and makes good sense. I wish all Government sites were this easy.
Very satisfying. Thanks to all of you. Keep up the good work - we seniors need it.
This system is designed to wear honest people down so they just give up just another layer of wasteful government against honest people. What have you accomplished with this idiot system! Should have a no star rating
I was grateful to get through all of the process. Hoping it prove to be of value.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members