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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Had 16 text and unable to upload, then had to do upload in person then await 7 more days to verify still don't have access and will still have to do this all over. Poor cs and no cs worst ever... i have been verified with va. Before, tsa, california real id and dod id. And this was the worst and slowest process... don't use ID.me it is not worth the pain and trouble..
I tried the self service option because they provide an option to have the biometric data removed afterwards but even though I had great lighting for the photos and video selfie and also had a high quality camera, their self service didn't work. They then forced a video chat call for the verification process and asked for 2 documents instead of 1 like the self service option. Why do they require only 1 document for the self service option but require 2 for the video chat call with their agent? Seems suspicious. They also force you to accept the recording of the video chat call, otherwise you can't get verified with them. After the video chat call, they don't give you an option to have the recording and documents deleted.
I had to submit my passport over 4 times and waited almost an hour each time, before I got to do a video verification, probably because I had married and retired, no longer filing income taxes so my maiden name was at IRS, even tho I had changed it with Social Security office.
Long, laborious and a waste of time. And that's being far to kind
Difficult to download required pictures... phone/gallery access worked eventually in VA website. Social security website was/is a nightmare!
It takes forever to set up. When you do get it set up, it will work well for several sign ins, until it no longer works. I always have to call in to tech support to get it working again. Today, I had a new failure. I couldn't even get to the site. Normally, I can get to the site, but I can't sign in.
If you're like me and had given up trying to log in because it was so difficult…you must try again! This process is so user friendly, and once you set it up it speeds up all your log in time.
Súper buena la atención me prestaron atención y me dieron la ayuda necesaria para poder hacer mi IDME
Al finalizar el videollamada la seńorita enves de mandarme un link de UI desempleo me mando SDI y quede insastifecho con eso
Tarde un poco en poder hacer mi trámite pero cuando lo logre, fue muy bueno.
OK easy to sign up and it's pretty and secure to use
If you are photo sensitive you may want to find an alternative way to sign up. I didn't see any warnings about being photos sensitive so either there were none or they were not obviously visible. I had seizure like symptoms and a migraine followed after ID me scanned my face.
There were flashing lights, and because it did not recognize all of my features, I had to keep change, lighting and trying again. After a total of three attempts, it finally went in, but all of the light flashing caused me to have medical issues.
Perfect. Was easy to login and made payments towards the tax I owed
This was a fun and interesting experience. From the upload to the scanning of your face was fairly easy. Long ways from playing snake game in a 1999 mobile phone
Great the guy was cool and walked me through it very well
This is something I had to do, there wasn't any choice. Due to all the data breaches I had in 2024, I have no confidence I.D. Me will be any safer to use and/or my data will be breached again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members