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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am of the No. 2 pencil generation, and have not bothered, or more correctly been bothered by having to embrace the internet world. It's break to download books, or make a reservation but I didn't need or want anything more. Then the VA and SSA required new methods of logging in. Having to navigate this totally bewildering process; getting 6 digit codes every other step, taking, downloading and uploading photos of you identifying credentials, then having them verified was a chilling proposition. Thankfully the help desk, staffed with personable proficient people can talk you through each and every step to get you verified as being you, and allow you to communicate with both Federal and State entities.
Found the credentials of this app. Satisfactory for my inquiries to the U S Gov. Websites that i use were accepted.
Thank you.
I am really impressed. It was really simple. I have to check how is it easy to use.
Typical Government inefficiency. They force you to use this method and then it doesn't work. I'd rather go back to the traditional login methods. After going through ID verification steps l couldn't get into the IRS website anymore because of stupid error codes. Technology sucks.
Process was easy to follow and helpful and easy to understand.
It was easy to use all while keeping my information confidential and safe!
Sing up takes some steps, but once you do it, you will have an amazing experience. Highly recommend it.
It was good it was very good it was even better than I thought it would be
I hate overly complicated websites, if you only have a few passwords you don't have much of a virtual life, signing into most sites is a pain in the $#*!,government sites are worse, ID. Me makes doing this easy
I loved the rep she was very helpful and she was very polite.
It was great.i would always mention you guys if asked about verifying someone's identity.
I had contact support over a hundred times, but AI, keep telling me, program messages.
Trying to login to get a transcript so I can close on my house
The call was short a sweet but I waited for a couple hours for the call even though it said the call would be in about 7 minutes
Reliably secure way to access detailed & confidential personal information on government websites like IRS and SS.
Their multiple ways to verify identity are helpful in case a secondary verification method is needed
As with anything new to you, you can have feelings of anxiousness.
This place will be easier for you and your anxiousness will be put on hold.
Older people might want to have some help, but it is not that difficult.
Just started with id me want to know more about discounts and Benefits for retired veteran
I have used Id.me with no problems. Once you're verified, your information is secured and the process will be much easier after obtaining your account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members