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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very sufficient and helpful and was able to answer all my questions
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Hello Carlos! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very good very helpful professional respectful and it was quick and fast I appreciate it and thank you very much
Hello Kenneth! We are glad this process was quick and easy! Thank you for your 4-star review of our service. -ID.me Social Response Team
ID.Me is amazing and secure. The reps are friendly and professional
Hello Tammy! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very fast and easy process. I am not the most proficient user and it was not a problem at all.
Hello Leo! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It took a lot of searching but well worth the effort for my project at hand and most of all secure.
Hello Marcella! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The agent was really professional, answer all my questions, great job, super fast It didn't take long to verify my identity.
Hello Alva! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me helped to get thru the usual Governmental red tape.
Hello Anthony! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
The verification process had a smooth interface and was user-friendly.
Hello Crystal! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was a new experience an one I'm glad to have had to protect my tax refund
Hello Benjamin! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It very assertive system and beyond todays technology advancements as it applies to software identification acknowledgement
Hello Bobby! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Tom! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Good morning my beautiful friend how are the kids today how
Hello Joseph! Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Didn't realize that Verizon had discounts for Vets until looking online. Surprised me seeing ID.me working with Verizon to ID vets. I had used that app prior when applying for disabilities obtained while in the service.
Hello Michael! We are glad you were able to verify your military status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
¡Hola Ivan! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It's great an agent help you in all. For many doubst that we have. I'ts my first experience
Hello Carmen! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent that attended to me was very professional easy going and made the experience with this website very easy...
Hello Anita! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Great Service satisfied customer. Customer service agent was knowledgeable and very helpful.
Hello Melvin! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
I chose ID.me as the method I use to log in to my government accounts. I use it across agencies and have never had an issue with verification. I have found it easy and quick to use too. Highly recommended!
Hello Geri! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The whole process was fast and easy. Agent was friendly and professional. Knew what she was doing and made me feel at ease.
Hello Anthony! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sahar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team