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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm very satisfied with the service thank you for your help.
Once you actually read the direction and gather your ID to upload, the process is fast. You get the sense that they are really making certain that you are who you say and your information, accounts, etc. are well protected.
Hello Thomas! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Thank you very much you made it very easy on me and as very patient
Hello Dustin! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience started out frustrated because it is harder for me to see and understand such technology. The kind ladies who help me gave very good and clear instructions helping me going though the process that made it fast and easy. They we're patient and courteous and knew exactly what was needed so it made the whole process fast and easy.
Hello TerryAnn! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Wonderfully fast service without any hiccups. I would highly recommend.
Hello Jamie! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Dan! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
At 75 & NOT tech savvy I almost gave up when I couldn't get acceptable copies of my hologrammed driver's license. Because I had already started the ID.me process, I received a follow-up email from them titled "Almost There!..." This encouraged me to have a friend with a better iPhone camera take the photos I needed before (so I thought) venturing down a difficult technical path. Before I knew it I was THERE! Done! Access gained! And IRS got their payment on time!
Hello Lee! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Thank you for being patient with me and walking me through. I wish everybody was as patient like you. You're Awesome thank you.
Hello Bettie! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very satisfied with the service, i feel my information is very secure
Hello Milton! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
It was good. It had a little problem in the beginning because it didn't let me change my phone number. Thank you
Hello Paula! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
Hello Janet! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
My experience with the ID.me representative was quick and easy! The gentleman was very polite, professional, and knowledgeable. He made the process easy as pie. Thank you for excellent customer service.
Sincerely,
Lisa Webster
Hello Lisa! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Jose! Thank you for your feedback regarding our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Very helpful...
Very please with your support
I'll can't do it without your help and time.
Very interested in the future to work with y'all again
Hello Ernest! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
The agent was helpful and professional. It will be a pleasure to be verified.
Hello Chris! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience with ID.me was very successful! I highly recommend this Identity company.
Hello Henreette! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
I accidentally created a duplicate account and the agent Ron was able to quickly resolve my issue, take steps to correct this issue and recommend what steps I needed to take going forward. He was very helpful and I greatly appreciate this.
Hello Margaret! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
The video chat agent that answered our call understood that we may have needed some language assistance. Although the experience was excellent, something I would want ID.me to add to video chats/call is a chat box where one could type in anything they would like to say, which could be handy if the audio in the video is not working properly.
Hello Lucinda! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Amazingly very fast and easy! Filling out info was simple and easy to understand.
Hello Denny! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
ID.me is so user friendly, every time I had a question during verification, they had the answer. Login.gov, by contrast, is cold, non relative, and distant. Thanks ID.me!
Hello Jake! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team