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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Very user friendly & I'm only moderately tech savvy
Simple and easy. Process information is simple with no hard explanation. Nothing was confusing and trust.
Amplia comunicación e información para proceder a la declaración de impuestos o Taxes
This is FREE, super easy to use and takes just a few minutes to do. And, it increased my State Tax Refund by almost $200! If that isn't worth 5 minutes of your time? I don't know what is!
People were very helpful, fast, and helped me with everything I needed. Thanks again.
It's was a good experience, I like the confidentiality the peoples using, they very be careful about your secret information. They proved they are responsibilities for this occupation surely.And than I say congratulations for this group.
I had trouble with getting verified though the self service and had to go to the video call option. I did not have to wait long for the video call and it was easy and quicker then i thought. After that i was good to go.
As long as you have all your information available it goes pretty smooth very well organized.
Was easy to operate and user friendly not complicated
You don't have to use this app don't use it specially for Virginia unemployment I believe it put you on a loop so they try not to pay you for your unemployment benefits
They served me very well, and solved my problems Thank you very much
Overall, the tool was easy to use for my purposes. Definitely easier to use than other similar tools I've used for sites like Experian for identity verification. However, it took me multiple tries to get a video selfie accepted, I think it was because of the lighting in my video. But the error message was vague, so I had to retry with limited direction. Eventually it went through, but it was still annoying
It was great the person who attended the video call she helpful
I am an expat living in Canada. Now retired, I wanted to access on-line my social security account--instead of driving from Canada to Washington state (and back) to the Social Security Adminstration office. I needed ID.me to verify my identity.
Using ID.me I now have access to my my.Social.Security and my IRS accounts.
It was very time consuming for me as i kept having trouble getting it completed
I was very impressed with the ease of navigation on the website. The ability to be able to fill in my information and the professional and friendly agent I dealt with on the video call.
It's necessary to download your driver's license and take a video selfie. Things we do often! It took under 5 minutes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members