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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The ID me, was easy to set up, it's very secure was very pleased with its service, try it for yourself, I guarantee you'll love it
Having completed the verification process previously, this task was very easy and very quick to complete. I would recommend the ID.me access for anyone.
Great experience love the company services experts
They Protect My Identity Confidently And Protect My Privacy.I Like It Too Because,I Don't Need To Verify Again.
I have been using id.me for a few years now and the verification process is very easy and fast not to mention reliable. I added a new email to my account and didn't update it with the social security website. It caused quite a hiccup to me getting in touch with them, but I'd.me worked with me via a couple of video calls and they made the problem disappear in just a few minutes. I trust this company with my information and their service is remarkable.
Took me six hours to navigate registration. Code numbers to my cell phone for authentication of password.
Drive you crazy. It's repetitive and time consuming. Understanding the various methods of registation/verification, i.e Self, Video, Appointment, etc. IS confusing since you don't know what each process means or what is required. REGISTRATION process needs more clarity.
It's a pain to use. And I shouldn't have to. Not sure why you wanted this review but you kept sending notices so here we are.
I went to the VA Hospital this morning to get into the new system to be able to email my Primary Care Physician and download medical records for my disability claim. The technician was trying to help get me connected and he, himself was frustrated by the login process.
The thing I like the most about ID.me is once you have an account set up it is so quick and easy to be verified through the companies that use ID.me to verify who you are and keep your account safe.
Very bad experience and my issue hasn't been resolved yet.
Id.me allowed me to access necessary tax documents that where imperative.
Worked flawlessly.
Super buena. Pude hablar con mi contador para hacer los trámites para llenar las planillas.
Frustrating ********************************************************
Definitely have improved since I used this site the first time a few years ago. I had issues getting my identity verified prior to using ID.me and even the first time I used I'd.me I had issues but by the grace of God I was able to persevere this time around and got verified and am able to now use services or receive benefits that I couldn't before
Very polite,friendly,helped me identify and exceeded all my needs so thank you for the amazing customer service!
Trying to update a phone number is a horrible task. It can be done, but all these ways to log in it kept asking to use old phone number. Was finally accepted but took at least 24 hours
Spent entire day & over 50 miles driving to attempt to start IDme account.
Handler couldnt complete required tasks...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members